Victoria Kowalski
Chesterland,OH
Summary
Dynamic sales professional with a proven track record at Mike's Puff N Snuff, excelling in customer relations and upselling techniques. Adept at enhancing client satisfaction through personalized service and effective communication, consistently exceeding sales targets. Strong problem-solving skills complemented by in-depth product knowledge drive successful outcomes and foster long-term customer loyalty. Builds a customer reputation and consistency by personability with every individual that comes into the establishment, this creates a welcoming and inclusive environment where clients are able to be reliant upon the services being obtained for their specific needs and or wants.
Overview
6
6
years of professional experience
Work History
Sales Representative/cashier
Mike's Puff N Snuff
04.2024 - Current
- Cultivated strong client relationships through effective communication and personalized service.
- Identified customer needs and tailored product recommendations to enhance satisfaction.
- Collaborated with team members to drive sales initiatives and improve overall performance.
- Analyzed market trends to develop strategic approaches for targeting potential clients.
- Managed customer inquiries and resolved issues promptly, ensuring a positive experience.
- Streamlined sales processes by implementing best practices and optimizing workflows.
- Conducted product demonstrations to showcase features and benefits effectively.
- Supported training of new sales representatives, fostering a cohesive team environment.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Worked with floor team and managers to meet wide range of customer needs.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Implemented improvements in checkout processes, reducing wait times for customers.
- Trained new employees on checkout procedures and customer service best practices.
- Monitored inventory levels at registers, ensuring availability of necessary supplies.
- Resolved customer complaints effectively, contributing to positive shopping environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Cashier
Giant Eagle
08.2023 - 03.2024
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved efficiency, organized checkout area for optimal workflow.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash register, balancing cash drawers at the end of shifts to ensure accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
Stock/Overnight Stocker
Walmart
09.2021 - 04.2023
- Stocked shelves efficiently to maintain product availability and organization.
- Operated pallet jacks and forklifts to transport merchandise within the warehouse.
- Assisted team members in inventory management and restocking processes.
- Monitored product expiration dates to ensure freshness and quality standards.
- Maintained cleanliness and safety protocols throughout stock areas.
- Collaborated with management to optimize layout for improved accessibility and flow.
- Executed nightly replenishment tasks to prepare store for morning operations.
- Trained new staff on operational procedures and safe handling of equipment.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Cashier
Home Depot
04.2021 - 06.2021
- Handled cash register, balancing cash drawers at the end of shifts to ensure accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Increased sales of promotional items by informing customers about current offers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned product locations and promotions to assist customers in making informed purchase decisions.
- Engaged in training sessions on customer service best practices and operational procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Cashier
Walmart
10.2019 - 03.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned product locations and promotions to assist customers in making informed purchase decisions.
- Engaged in training sessions on customer service best practices and operational procedures.
- Adapted quickly to new technology and tools for transaction processing as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
IStem Early College High School
Painesville, OH05-2022
Certification - Automotive Technology
Auburn Career Center
Concord, OH05-2022
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales presentations
- Complex Problem-solving
- Product and service sales
- Customer retention
- Upselling and cross selling
Timeline
Sales Representative/cashier
Mike's Puff N Snuff
04.2024 - Current
Cashier
Giant Eagle
08.2023 - 03.2024
Stock/Overnight Stocker
Walmart
09.2021 - 04.2023
Cashier
Home Depot
04.2021 - 06.2021
Cashier
Walmart
10.2019 - 03.2021
High School Diploma -
IStem Early College High School
Certification - Automotive Technology
Auburn Career Center