Victoria Kurtenbach
Denton,TX
Summary
Dynamic and dedicated Community Assistant with extensive experience supporting and engaging diverse communities from high school through college. Proven track record of fostering inclusive environments, organizing impactful events, and providing exceptional support to peers and residents. Demonstrated ability to handle administrative tasks, manage conflicts, and contribute to the development of community programs. Strong communicator and problem-solver with a commitment to enhancing community well-being and promoting collaborative relationships. Adept at balancing academic responsibilities with community involvement, showcasing strong time management and leadership skills.
Overview
7
7
years of professional experience
Work History
COMMUNITY ASSISTANT
American Campus Communities
2023.11 - 2024.08
- Resident Relations: Addressed resident inquiries and concerns, providing exceptional customer service and support
- Lease Management: Assisted in scheduling tours, processing applications, and preparing lease agreements
- Property Maintenance: Coordinated with maintenance teams to ensure timely resolution of service requests and upkeep of property
- Top Lease Seller: Achieved the status of top lease seller for three consecutive months, demonstrating exceptional sales skills and dedication.
- Increased Occupancy Rates: Contributed to a significant increase in property occupancy rates through effective leasing strategies
- High Resident Satisfaction: Received positive feedback and high satisfaction ratings from residents, reflecting strong interpersonal skills and effective problem-solving
ANIMAL CARE TECHNICIAN
Regal Pet Resort
2023.06 - 2023.12
- Daily Animal Care: Provided daily care for animals, including feeding, grooming, and administering medications as prescribed
- Sanitation: Maintained clean and sanitary living environments for animals, including regular cleaning of cages and common areas to prevent disease spread
- Client Interaction: Communicated with pet owners regarding their animals' care, treatment services, and any concerns or observations
- Enhanced Efficiency: Streamlined care routines and procedures, resulting in improved efficiency and a more organized work environment
- Positive Client Feedback: Received commendations from pet owners for exceptional care and compassion, fostering trust and satisfaction
STUDENT ASSISTANT
Texas Tech University
2022.08 - 2023.02
- Program Support: Assisted with the Stem, helping to plan and execute educational activities and workshops
- Office and Production Space Organization: Maintained and organized office and production spaces to ensure a clean and functional work environment
- Field Trip Coordination: Coordinated K-12 field trips, handling logistics and facilitating smooth and engaging educational experiences for students
- Successful Program Implementation: Contributed to the effective delivery of STEM outreach activities, enhancing educational opportunities for students.
CASHIER
La Madeleine Country French Cafe
2021.06 - 2021.08
- Customer Service: Provided excellent customer service by greeting guests, taking orders, and addressing any concerns or special requests
- Order Management: Managed and processed orders efficiently, coordinating with kitchen staff to ensure timely and accurate order fulfillment
- Cleanliness and Organization: Maintained a clean and organized cashier area, including restocking supplies and ensuring a welcoming environment for guests.
- High Accuracy in Transactions: Achieved a high level of accuracy in handling cash and card transactions, minimizing errors and ensuring smooth financial operations
- Positive Customer Feedback: Received frequent positive feedback from customers for exceptional service and friendly demeanor
- Enhanced Workspace Efficiency: Implemented organizational improvements in the cashier area, resulting in a more efficient and pleasant workspace for both staff and customers.
SHIFT LEADER
Tropical Smoothie Cafe
2018.07 - 2021.08
- Managed Crew Members: Supervised and coordinated crew members during shifts, providing guidance and ensuring adherence to operational standards
- Ran Night Shifts: Effectively managed night shifts, overseeing all operations, including staff performance and closing procedures
- Counted Cash Drawers: Accurately counted and balanced cash drawers at the end of each shift, ensuring financial accuracy and accountability
- Handled Customer Service: Addressed and resolved customer inquiries and complaints, maintaining high levels of customer satisfaction.
- Successful Crew Leadership: Promoted from Crew Member to Shift Leader, demonstrating strong leadership and management skills
- Efficient Night Shift Management: Improved operational efficiency and team performance during night shifts, contributing to smoother end-of-day procedures
- Accurate Financial Reporting: Maintained precise cash handling and reporting, ensuring financial integrity and minimizing discrepancies
- Effective Sales Data Management: Accurately inputted daily sales data, supporting accurate reporting and analysis of sales performance.
COURTESY CLERK
Sprouts Farmers Market
2017.06 - 2017.10
- Customer Assistance: Provided excellent customer service by assisting shoppers with locating products, carrying groceries, and addressing inquiries
- Bagging and Carry-Out: Efficiently bagged groceries and helped customers carry their purchases to their vehicles
- Store Maintenance: Ensured store cleanliness by regularly tidying up aisles, organizing merchandise, and maintaining a clutter-free environment
- Checkout Support: Assisted cashiers with bagging and managing checkout lines during busy periods
- Enhanced Customer Experience: Received positive feedback from customers for friendly and helpful service, contributing to a pleasant shopping experience
- Improved Store Efficiency: Played a key role in maintaining store organization and cleanliness, leading to a more efficient and appealing shopping environment
- Effective Support During Peak Times: Provided valuable support during busy periods, helping to manage high customer volume and reduce wait times at checkout
- Strong Team Collaboration: Worked effectively with team members and cashiers to streamline store operations and improve overall service quality.
Education
BBA - SUPPLY CHAIN MANAGEMENT
University of North Texas
Denton, Texas07.2025
Skills
- Community Outreach Expertise
- Document processing
- Student Engagement
- Strong Organization
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Time Management
- Customer service excellence
Interests
BUSINESS COMMUNICATIONS
CREATIVE PROBLEM SOLVING
SALES OF SERVICES AND PRODUCTS
MICROSOFT OFFICE
EDUCATION PROJECTS SKILLS
Timeline
COMMUNITY ASSISTANT
American Campus Communities
2023.11 - 2024.08
ANIMAL CARE TECHNICIAN
Regal Pet Resort
2023.06 - 2023.12
STUDENT ASSISTANT
Texas Tech University
2022.08 - 2023.02
CASHIER
La Madeleine Country French Cafe
2021.06 - 2021.08
SHIFT LEADER
Tropical Smoothie Cafe
2018.07 - 2021.08
COURTESY CLERK
Sprouts Farmers Market
2017.06 - 2017.10
BBA - SUPPLY CHAIN MANAGEMENT
University of North Texas
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