Summary
Overview
Work History
Education
Skills
References
Accomplishments
Work Availability
Quote
Timeline
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Victoria LaFleur

Olivet,MI

Summary

To continue my career with an organization that will utilize my management, supervision & administrative skills to benefit mutual growth and success. Enthusiastic Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

31
31
years of professional experience

Work History

Housekeeping Supervisor

Fire Keepers Casino Hotel
Battle Creek, MI
09.2018 - Current
  • Responsible for helping to achieve ongoing guest satisfaction and company goals throughout the maintenance, upkeep and cleanliness of rooms
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Responded promptly to maintenance requests from guests or staff members.
  • Established effective communication between team members in order to foster a positive work environment.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.

Office Assistant

SW Michigan Properties
Kalamazoo, MI
01.2014 - 07.2017
  • Worked independently, solving routine problems without oversight
  • Organized all company records, including the central file system and special business documents
  • Created professional letters, spreadsheets and emails to support day-to-day business needs.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

HHA

Right at Home
Battle Creek, MI
09.2017 - 09.2024
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
  • Changed bed linens regularly ensuring a clean environment for the client at all times.
  • Accompanied clients on errands outside the home such as shopping trips and doctor visits.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.

Cashier

JOANN Fabrics and Crafts
Portage, MI
06.2016 - 08.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

CEO

LaFleur Construction
Delton, MI
02.1994 - 09.2013
  • Organized, monitored and evaluated business office operations
  • Expertise in MS programs, Quick books and ability to quickly learn new processes.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.

Education

Martin High School
06.1981

Some College (No Degree) - Early Childhood Education

Kellogg Community College
Battle Creek, MI

Skills

  • Department Coordination
  • Staff Scheduling
  • Performance Evaluation
  • Performance Improvements
  • Training and Mentoring

References

Jessica Tolhurst, 517-937-9469

Jessica Newnum 269-986-8987

Martha Ortiz 517-879-9662

Accomplishments

  • Supervisor of the Quarter
  • Track 1
  • Lead training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Wanderer, there is no path, the path is made by walking.
Antonio Machado

Timeline

Housekeeping Supervisor

Fire Keepers Casino Hotel
09.2018 - Current

HHA

Right at Home
09.2017 - 09.2024

Cashier

JOANN Fabrics and Crafts
06.2016 - 08.2017

Office Assistant

SW Michigan Properties
01.2014 - 07.2017

CEO

LaFleur Construction
02.1994 - 09.2013

Martin High School

Some College (No Degree) - Early Childhood Education

Kellogg Community College
Victoria LaFleur