Victoria Langfield
Thornton,CO
Summary
Committed and hardworking manager adept at training employees, leading teams, and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Deli Manager
King Soopers City Market
11.2021 - Current
- Increased sales through suggestive selling of promotional items.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Set schedules for 15 staff members by planning and designating shifts and hours.
Shift Manager
McDonald's Restaurant
07.2021 - 07.2022
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Scheduled staff to establish adequate coverage during peak business hours.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Picker Packer
Amazon Robotics & Fulfillment Center
10.2020 - 07.2022
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Picked and packed more than 400 items in one shift.
Food Service Worker
Best Service Staffing
10.2019 - 10.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Greeted customers and answered inquiries regarding menu items and specials.
- Greeted customers at events to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
Assistant Deli Manager
King Soopers Marketplace
10.2018 - 10.2019
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 15 staff members by planning and designating shifts and hours.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Motivated staff to perform at peak efficiency and quality.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
Shift Manager/Key Holder Supervisor
Burger King
05.2014 - 09.2018
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Completed store opening and closing procedures.
- Rotated stock according to dates and protocols.
- Counted out cash drawers and balanced totals.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
No Degree - Accounting
Community College of Denver
Denver, CO05-2030
High School Diploma -
Respect Academy
Denver, CO05-2017
Skills
- Problem solving & critical thinking
- Innovation and creativity
- Interpersonal communication
- Customer service expertise
- Team building and leadership
- Time management skills
- Active listening
Certification
ServSafe Manager Certification
Timeline
Assistant Deli Manager
King Soopers City Market
11.2021 - Current
Shift Manager
McDonald's Restaurant
07.2021 - 07.2022
Picker Packer
Amazon Robotics & Fulfillment Center
10.2020 - 07.2022
Food Service Worker
Best Service Staffing
10.2019 - 10.2020
Assistant Deli Manager
King Soopers Marketplace
10.2018 - 10.2019
Shift Manager/Key Holder Supervisor
Burger King
05.2014 - 09.2018
ServSafe Manager Certification
No Degree - Accounting
Community College of Denver
High School Diploma -
Respect Academy
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