Victoria Lara
San Antonio
Summary
Providing the best customer care at a timely manner, while utilizing my front office background skills.
Reliable Medical Records Clerk with 10 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.
Overview
19
19
years of professional experience
Work History
Medical Records and Health Information Technician
University Hospital - University Health System
11.2016 - Current
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Responded to patient inquiries to provide information and details of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Supported medical staff by providing organized and accurate medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Processed and tracked requests for medical records from external organizations.
- Followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Sorted and distributed incoming and outgoing medical records.
- Researched and resolved medical record discrepancies.
- Assisted in preparation of medical reports for external parties.
Receptionist
West Corporation
10.2011 - 08.2014
- Answer multiple phone lines
- Check all applicants in/ out of computer system
- Greet all applicants/Vendors
- Distribute outgoing/incoming mail
- Re-stock all office supplies
- Log in applicants/ Visitors in log book
- Check all voicemails
- Update all Procedures as needed
- Copy/Fax all policy and procedures as needed
- Fax/Scan/Copy documents as needed
- Create Spreadsheets
- Update extension for Human Resources
- Customer Service
- Attention to detail
- Data Entry
- Team Player
Front Office Assistant
Concentra Medical Center
01.2007 - 01.2009
- Answer phones on multiple lines
- Greeted all patients and vendors
- Updated all patients charts
- Filing
- Reported all drug test/ physical results to employers
- Mail out all results to employers
- Handled all incoming/ outgoing mail
- Open clinic
- Check In/ check Out all patients
- Re-stock office supplies
- Verify Insurance
- Create charts for physical therapy patients
- Set up schedules
- Collect Co-Pays
- Customer Service
- Attention to detail
- Team Player
Education
Medical Assistant - Medical Assistant, CPR
San Antonio College of Medical Assistants
San Antonio, TX01.2003
High School Diploma -
Thomas Jefferson High School
San Antonio, TX05-2002
Skills
- Records organization
- Clinical documentation
- Medical transcription
- HIPAA compliance
- Patient confidentiality
- Information verification
- Medical records audits
- File organization
- Electronic medical records handling
- Work well independently
- Scanning and imaging software
- Filing procedures
- Paperwork processing
- HIPAA regulations
- Written and verbal communication
- Customer service
- Release of information paperwork
- Patient inquiries
- Patient data collection
- Document scanning
- Data entry
- Information retrieval
Hobbies and Interests
The ability to work hard, and continue to grow within the company.
Timeline
Medical Records and Health Information Technician
University Hospital - University Health System
11.2016 - Current
Receptionist
West Corporation
10.2011 - 08.2014
Front Office Assistant
Concentra Medical Center
01.2007 - 01.2009
Medical Assistant - Medical Assistant, CPR
San Antonio College of Medical Assistants
High School Diploma -
Thomas Jefferson High School
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