Victoria Lederer
Honolulu
Summary
Detail-oriented Patient Care Assistant with expertise in customer relationship management, problem resolution, and patient education. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
Work History
Specialty Pharmacy Patient Care Assistant
Pharmacare Hawaii
Honolulu
03.2024 - 06.2025
- Processed prescription orders using pharmacy management software effectively.
- Collaborated with healthcare teams to optimize patient care services.
- Assisted with the preparation and distribution of medications including compounding, labeling and packaging.
- Managed customer inquiries regarding prescription status or insurance coverage issues.
- Provided support to pharmacists in answering questions related to product selection, pricing and reimbursement.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Processed orders from physicians' offices via telephone, fax or electronic means.
- Collaborated with healthcare providers to resolve any discrepancies on prescriptions being processed.
- Assisted with filing insurance claims forms for reimbursement purposes when necessary.
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Reviewed medication orders for accuracy prior to dispensing medications to patients.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, verifying insurance benefits.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Education
Bachelor of Science - Biochemistry
University of Hawaii At Manoa
Honolulu, HI12-2023
Associate of Applied Science - Radiology
Kapiʻolani Community College
Honolulu, HISkills
- Customer relationship management
- Data entry accuracy
- Problem resolution
- Scheduling
- Emotional support
- Conflict mediation
- Prescription verification
- Effective communication
- Attention to detail
- Team collaboration
- Insurance claim processing
Timeline
Specialty Pharmacy Patient Care Assistant
Pharmacare Hawaii
03.2024 - 06.2025
Bachelor of Science - Biochemistry
University of Hawaii At Manoa
Associate of Applied Science - Radiology
Kapiʻolani Community College