Victoria Lederer
Family Members
Honolulu,HI
8
years of professional experience
Detail-oriented Patient Care Assistant with expertise in customer relationship management, problem resolution, and patient education. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Work History
Housekeeping
8 Years 4 Months- Developed and implemented cleaning schedules for routine household tasks to enhance efficiency.
- Managed household chores efficiently.
- Managed laundry processes, including sorting, washing, and folding garments efficiently.
- Oversaw inventory management of cleaning supplies, ensuring timely replenishment for uninterrupted service.
- Ensured the home remained clean and organized, and took responsibility for elders' care
- Prepared meals and groceries at the home.
Specialty Pharmacy Patient Care Assistant
1 Year 3 Months- Processed prescription orders using pharmacy management software effectively.
- Collaborated with healthcare teams to optimize patient care services.
- Assisted with the preparation and distribution of medications including compounding, labeling and packaging.
- Managed customer inquiries regarding prescription status or insurance coverage issues.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Processed orders from physicians' offices via telephone, fax or electronic means.
- Collaborated with healthcare providers to resolve any discrepancies on prescriptions being processed.
- Assisted with filing insurance claim forms for reimbursement purposes when necessary.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, verifying insurance benefits.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Answered telephones to respond to questions or requests.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Cashier
1 Year 6 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the checkout area, enhancing operational efficiency.
- Assisted in training new cashiers on procedures and customer interaction protocols.
- Managed cash register operations, ensuring accuracy in handling cash and credit transactions.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Biochemistry
Skills
Elder care assistance
Medication management
Customer relationship management
Data entry accuracy
Conflict resolution
Scheduling
Team collaboration
Effective communication
Timeline
Specialty Pharmacy Patient Care Assistant
Pharmacare Hawaii
03.2024 - 06.2025Read More
Cashier
Island Brew Coffeehouse
07.2021 - 01.2023Read More
Housekeeping
Family Members
02.2018 - 06.2026Read More
University of Hawaii At Manoa
Bachelor of Science from Biochemistry
Read More