Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Lee

Los Angeles,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Caretaker dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

9
9
years of professional experience

Work History

IHSS Care Provider

IHSS
12.2021 - Current
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Developed rapport to create safe and trusting environment for care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Receptionist

Willow Spa
06.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • perform other duties for their school side that provided certificates to fellow soon to be massage therapist.
  • Set up spa rooms for clients
  • Assist with billing for all spa services and retail sales including preparing receipts.
  • Kept work area clean of clutter while maintains professional, appearance and standards.
  • Maintain up to date knowledge on spa products and services

Usher

STAPLES Center
01.2019 - 09.2019
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Monitored events to identify potential problems and minimize disruptions.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Surveilled venue to verify guest adherence to safety rules.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Provided information about current and future events at facility.

Front End Manager

Target
11.2014 - 01.2019
  • Monitored cash drawers in 24 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees through day-to-day work and complex problems.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained strong customer relations and effective customer service standards.
  • Knowledge of products and services.
  • Point of sale.
  • Meet and exceeded individual and team performance goals.
  • Customer satisfaction and response time.

Barista

Starbucks
08.2018 - 10.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Promoted additional items with beverages, increasing store sales.

Assistant Cashier

Costco
05.2017 - 08.2017
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Worked with other associates to support cashiers and management needs.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Bagged items securely to minimize breakages and reduce losses.
  • Helped clients transport large or bulky items into vehicles.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Fruit Expert and Designer

Edible Arrangements
05.2016 - 11.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Adjusted recipes based on ingredient availability or customer request.
  • Build arrangements according to brand standards.
  • Wash, peel, and cut various fruits to prepare for arranging.
  • Prepare a variety of arrangements according to customers request or supervisors orders.
  • Removed items of inferior grades from production lines and collected for alternate use or disposal.
  • Completed on-the-job training to learn correct methods for identifying defects.
  • Complied with company policies and OSHA regulations to maintain safe working conditions.
  • Documented inspections, assignments and task completion to comply with company policies.

Team Member

Hot Dog On A Stick
11.2014 - 01.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Ensure customer satisfaction for both speed of service and friendliness
  • Foster Great team work
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.

Education

High School Diploma -

Paramount High School
Paramount, CA
06.2011

Skills

  • Compassionate Client Care
  • First Aid and Safety
  • Personal Grooming Care
  • Physical Therapy Administration
  • Microsoft PowerPoint
  • Product and Service Sales
  • Time Management
  • Shift Checklists
  • Store Opening and Closing Procedures
  • Goals and Performance

Timeline

IHSS Care Provider

IHSS
12.2021 - Current

Receptionist

Willow Spa
06.2019 - 03.2020

Usher

STAPLES Center
01.2019 - 09.2019

Barista

Starbucks
08.2018 - 10.2018

Assistant Cashier

Costco
05.2017 - 08.2017

Fruit Expert and Designer

Edible Arrangements
05.2016 - 11.2016

Front End Manager

Target
11.2014 - 01.2019

Team Member

Hot Dog On A Stick
11.2014 - 01.2015

High School Diploma -

Paramount High School

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Victoria Lee