Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Lee

Orlando,FL

Summary

Leadership professional with over ten years of experience specializing in retailing banking. Skills in managing, guiding, training, and educating associates and customers of various product and/or services. The ability to process information quickly and make efficient decisions in high level stress environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bank Teller

Southstate Bank
Orlando, FL
09.2020 - 04.2023
  • Effectively providing financial guidance for account holders
  • Established new account relationships through various banking products
  • Developing consumer lending relationships to assist clients with meeting their financial goals
  • Providing solutions to complex banking and transactional situations

Billing Assistant

Home Physician Group
Orlando, FL
07.2018 - 08.2020
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Investigated and resolved issues to maintain billing accuracy.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.

Customer Account Representative

ERC (Enhanced Resource Centers)
Orange Park, FL
06.2017 - 07.2018
  • Act as liaison between creditors and customers to collect outstanding payments
  • Responsible for initiating calls for delinquent customers by mail, or phone to collect payment and settle accounts.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed and updated databases to handle customer data.
  • Surpassed sales goals through implementation of effective marketing strategies.

Lead Customer Service Associate

Advance America
Tallahassee, FL
06.2015 - 05.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management and order calls.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted customers by answering questions and responding to inquiries.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Assistant Customer Service Manager

Walgreens
Tallahassee, 32304
02.2008 - 06.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-trained and provided backup support for organizational leadership.

Education

Real Estate

Watson
2019

High School Diploma -

2006

Skills

  • Microsoft Office: Word, Excel, Power Point, Outlook
  • As/400 POS, Ceto Cash Calculator, Silverlake, Synergy, Synapsys, Oasis, Inside, Horizon, FiServ
  • Computer skills, ability to type minimum 45wpm
  • Customer Account Management
  • Customer Data Confidentiality
  • Account updating
  • Account collections
  • Decision-making
  • Problem resolution
  • Good work ethic
  • Payment Scheduling
  • Account Monitoring
  • Administration and Management
  • Payment Processing
  • Payment Solicitation
  • Debt Repayment Negotiation
  • Verbal and Written Communication
  • Needs Assessment
  • Pleasant Telephone Demeanor

Certification

  • Marketing , [Ag Service Of Northeast Florida] - 2022

Timeline

Bank Teller

Southstate Bank
09.2020 - 04.2023

Billing Assistant

Home Physician Group
07.2018 - 08.2020

Customer Account Representative

ERC (Enhanced Resource Centers)
06.2017 - 07.2018

Lead Customer Service Associate

Advance America
06.2015 - 05.2017

Assistant Customer Service Manager

Walgreens
02.2008 - 06.2015

Real Estate

Watson

High School Diploma -

Similar Profiles

CREATE PROFILE
Victoria Lee