Victoria Lenhardt
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Wood and Candle Cottage
Self Employed
05.2018 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Senior Customer Service Representative
Rooms To Go Corp
08.2011 - 05.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Inbound/Outbound calls of 90 plus daily.
- Engaged clients in person and over phone to answer questions and address complaints.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Investigated and resolved customer inquiries and complaints quickly.
- Daily quality reported and received 99 to 100 percent of work record.
- Communicated with all departments, such as; delivery, service, parts and warranty as needed.
Education
High School Diploma -
King High School
Tampa, FLSkills
- Strong Communication Skills
- Microsoft Office
- 10 key
- Time Management
- Quality Assurance
- Complaint Resolution
- Returns and Exchanges
- Decision Making
- Call Center Experience
Candle making and crafts.
I have a passion for making candles and crafts.
Timeline
Wood and Candle Cottage
Self Employed
05.2018 - 12.2023
Senior Customer Service Representative
Rooms To Go Corp
08.2011 - 05.2018
High School Diploma -
King High School
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