Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Victoria Lentz

Carpentersville,IL

Summary

Adept at operations management and customer service, I significantly increased athlete participation by 100% at Algonquin Argonauts. Leveraging skills in Salesforce and program administration, I've excelled in roles at Travelclick, Inc., enhancing data integrity and customer satisfaction. My proactive approach and organizational skills drive continuous improvement and operational excellence.

Overview

17
17
years of professional experience

Work History

Operations Coordinator

Charged Sports Inc.
Carpentersville, USA
08.2020 - Current
  • Manage key administrative functions such as scheduling, registration processes, website updates, and uniform inventory management
  • Developed and managed budgets for space rentals, uniforms, and administrative expenses
  • Delivered exceptional customer service to players and coaches, ensuring a positive and rewarding experience
  • Designed and distributed marketing materials across physical, online, and social media platforms
  • Coordinated and led team activities to consistently meet and exceed customer expectations

Operations Coordinator

Algonquin Argonauts
Carpentersville, USA
08.2017 - 12.2023
  • Supported operations by maintaining and updating the organization's website, marketing materials, and files
  • Managed confidential records for coaches and players, ensuring data security
  • Assisted coaching staff in meeting goals and deadlines through efficient task management
  • Led a volunteer team to coordinate and complete mandatory player paperwork in compliance with league requirements
  • Planned and executed event logistics, including rentals, setup, staffing, and volunteer coordination to enhance community engagement
  • Played a key role in doubling athlete participation from 150 to over 300 within three years

Sales Support Coordinator

Travelclick, Inc.
Schaumburg, USA
09.2017 - 03.2019
  • Organized and managed order entry into Salesforce and internal applications
  • Performed quality assurance checks to ensure agreements were delivered accurately
  • Completed scheduled sales reporting for the West Coast and Enterprise Sales teams
  • Assisted with creating new and renewal contracts
  • Liaised with billing department to ensure accurate billing to customers
  • Worked with IT to ensure customer reports were delivered on time and accurately collaborated with sales team in driving company business growth

Consultant

Travelclick, Inc.
Schaumburg, USA
01.2015 - 08.2016
  • Managed the seamless migration and integration of customer data into the Salesforce CRM system, ensuring accuracy and compliance with organizational standards
  • Collaborated with internal departments to ensure the accuracy and integrity of data imported into the Salesforce CRM system

Product Specialist

Travelclick, Inc.
Schaumburg, USA
01.2008 - 12.2011
  • Provided advanced support for escalated product issues to internal and external stakeholders, ensuring timely resolution and customer satisfaction
  • Maintained comprehensive, high-level expertise in core company products and applications, enabling effective troubleshooting and knowledge sharing
  • Monitored and followed up on outstanding customer issues, confirming resolution and adherence to service standards
  • Processed and managed new and renewal data contracts with attention to accuracy and compliance
  • Collaborated with IT teams and Product Owners to identify and resolve customer and product-related challenges
  • Conducted training sessions for end-users and junior support staff on hardware and software best practices, enhancing team productivity and efficiency

Education

High School Diploma - General

William Fremd High School
Palatine, Il

Skills

  • Operations Management
  • Customer service
  • Microsoft Office Suite
  • Salesforce
  • Data Management
  • Program Administration
  • Organization
  • Quickbooks
  • Google Suite
  • Adobe

Accomplishments

  • Sleepy Hollow PTC President, 01/15, 12/17
  • Dundee Highlanders Wrestling Team Coordinator, 01/13, 12/22
  • Dundee Highlander Wrestling Team Board Member, 01/22, 12/24

Languages

English, Native

Timeline

Operations Coordinator

Charged Sports Inc.
08.2020 - Current

Sales Support Coordinator

Travelclick, Inc.
09.2017 - 03.2019

Operations Coordinator

Algonquin Argonauts
08.2017 - 12.2023

Consultant

Travelclick, Inc.
01.2015 - 08.2016

Product Specialist

Travelclick, Inc.
01.2008 - 12.2011

High School Diploma - General

William Fremd High School

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Victoria Lentz