VICTORIA LEON
Queens
Summary
Bilingual Business Administration student with over three years of experience in customer service and cash handling. Proven track record of delivering exceptional customer experiences and resolving issues efficiently. Aiming to leverage skills in a Teller or Associate Banker position to develop expertise in the financial services sector.
Overview
3
3
years of professional experience
Work History
Server
Central Park Tavern
Manhattan
08.2025 - Current
- Provided attentive service to 120–180 guests per shift, achieving 98% accuracy in transactions.
- Resolved customer concerns with empathy, resulting in a 15–20% decrease in management escalations.
- Collaborated with 5–6 servers per shift to enhance coordination and increase service speed by 10–15%.
- Maintained high service quality while thriving in fast-paced, high-pressure environments.
Hostess
The Three Monkeys
Manhattan
03.2025 - 06.2025
- Fostered welcoming environment by greeting guests upon arrival.
- Reduced wait times by 20–25% while managing lobby flow for 300–450 guests weekly.
- Achieved 95% satisfaction rate in coordinating private events for 75–300 attendees.
- Communicated professionally to resolve guest concerns with a 90% immediate resolution rate.
Server
Henry & The Lions
Manhattan
09.2024 - 03.2025
- Ensured accurate processing of $200 to $500 in daily transactions with a 99% success rate using POS systems.
- Managed service for up to 10 tables per shift, optimizing performance during busy periods.
- Demonstrated professionalism while resolving customer needs, fostering positive client relationships.
- Contributed to an increase of 8 to 10% in workflow efficiency through teamwork with 4 to 6 colleagues.
Customer Service Manager
Just Salad
Commack
02.2023 - 08.2024
- Oversaw $5K+ in daily cash and card transactions; ensured accuracy, reconciliation, and loss prevention.
- Supervised in-store and online order fulfillment via Uber Eats, Door Dash, and internal systems.
- Led team operations, managed inventory, and prepared end-of-day financial reports using Excel.
Education
A.S. - Business Administration
Borough of Manhattan Community College (BMCC)
New York, NY05.2026
Skills
- Cash transactions and accuracy
- Service excellence in customer care
- Building relationships effectively
- Problem-solving with empathy
- Digital systems proficiency including POS
- Time efficiency skills
- Meticulous attention to detail
- Lobby management techniques
- Teamwork and collaboration skills
- Bilingual communication: English and Spanish
Coursework
- Introduction to Business
- Macroeconomics
- Business Law
- IT & Applications
- Public Speaking
Timeline
Server
Central Park Tavern
08.2025 - Current
Hostess
The Three Monkeys
03.2025 - 06.2025
Server
Henry & The Lions
09.2024 - 03.2025
Customer Service Manager
Just Salad
02.2023 - 08.2024
A.S. - Business Administration
Borough of Manhattan Community College (BMCC)