VICTORIA LESAGE
Tampa,FL
Summary
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
22
22
years of professional experience
Work History
Practice Manager
Reproductive Medicine Group
06.2021 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Develop and implement office policies and procedures to ensure efficient workflow according to company standards
- Effectively staffs, trains, supervises, and leads all patient administrative staff and ensures that everyone understands their responsibilities
- Keep staff informed using effective communication techniques including staff meetings
- Ordered all office supplies and kept check on inventory levels.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Practice Manager
Plastic Surgery Center of Tampa
01.2010 - 02.2019
- Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient office environment
- Manages staff relations including performance management, staff satisfaction and conflict management
- Manage patient care professionally and personally
- Work closely with physician assisting in pre and post op visits.
- Oversaw accounting, budgeting, and financial reporting.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
Medical Secretary to Gastroenterologist
Hawthorn Medical Associates
04.2002 - 08.2007
- Schedule patient appointments with referral physicians
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associates Degree in Business Administration -
Emmanuel College
Courses completed in Marketing -
University of South Florida
12.2017
Skills
- Schedule Management
- Staff Management
- Workflow Management
- Employee performance
- New Hire Training
- Budget Oversight
- Marketing
- Patient Relations
- Clinical Staff Management
- HIPAA Guidelines
Languages
Portuguese
Native or Bilingual
Timeline
Practice Manager
Reproductive Medicine Group
06.2021 - Current
Practice Manager
Plastic Surgery Center of Tampa
01.2010 - 02.2019
Medical Secretary to Gastroenterologist
Hawthorn Medical Associates
04.2002 - 08.2007
Associates Degree in Business Administration -
Emmanuel College
Courses completed in Marketing -
University of South Florida
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