Victoria Lewis-McCall

• Reviewed, screened and interviewed applicant resumes to identify qualified candidates.
• Reviewed existing policies and procedures to make recommendations for enhancing recruitment and hiring processes.
• Planned and managed morale-boosting activities for all employees at both locations.
• Liaised between sites to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance programs.
• Maintained personnel records to establish accuracy and compliance with applicable regulations.
• Developed and implemented onboarding and orientation programs for new employees.
• Collaborated with managers to identify and address employee relations issues.
• Wrote job postings and managed employee bids for positions.
• Performed periodic audits of HR files and records to verify proper collection and filing of FMLA documents.
• Verified timekeeping records and handled any discrepancies with employees.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Collaborated with internal teams to develop account strategy.
• Gained understanding of goals, objectives and processes to meet client business needs.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Processed new hire paperwork and documents.
• Self-motivated, with a strong sense of personal responsibility.
• Verified timekeeping records and handled any discrepancies with employees.

Collaborated with the administrator to determine course objectives.

• Assisted with creating several policies and procedures for the GME program
• Distributed policies and forms as needed
• Complete application for Initial Institutional Accreditation
• Screened calls as needed