Victoria Lindamood
Fernandina Beach,FL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
20
20
years of professional experience
Work History
Boutique Owner
Boujee Bellas Boutique
09.2019 - Current
- Created comfortable and inviting boutique environment to make customers feel welcome and happy to make purchases.
- Increased boutique sales by implementing effective visual merchandising strategies and regularly updating products.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Built loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
- Managed day-to-day business operations.
- Managed financial operations of boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
Licensed Customer Service Representative
Farm Bureau
04.2018 - 06.2020
- Improved customer satisfaction by efficiently addressing and resolving issues in timely manner.
- Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
- Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
- Established rapport with diverse clientele through genuine interest in their needs, empathetic understanding of their situation, and candid communication style.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
Administrative Assistant
IRIS Financial Services
07.2017 - 04.2018
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Office Manager
Dunes Club Villa Company, LLC
10.2004 - 02.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Education
Bachelor of Science - Supervision And Management
Florida State College
Jacksonville, FL12-2024
Skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll and budgeting
- Staff hiring
- Policy and procedure modification
- Work Planning and Prioritization
- Travel coordination
- Document management
Timeline
Boutique Owner
Boujee Bellas Boutique
09.2019 - Current
Licensed Customer Service Representative
Farm Bureau
04.2018 - 06.2020
Administrative Assistant
IRIS Financial Services
07.2017 - 04.2018
Office Manager
Dunes Club Villa Company, LLC
10.2004 - 02.2007
Bachelor of Science - Supervision And Management
Florida State College
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