Victoria Linder
The Woodlands,TX
Summary
Accomplished professional with over ten years of passionately serving people. Executed multi-million-dollar sales goals, oversaw training & work-flows and successfully managed relationship building, engagement, morale, negotiations, and high-profile programs and projects. Collaborated internally and across state lines to create a multi-talented, highly functioning community with an efficient and effective business operations and work-force.
Overview
9
9
years of professional experience
Work History
President of Diversity and Inclusion/ Equal Opportunity
United States Air Force National Guard
Phoenix, AZ
11.2018 - 01.2020
- Directed Diversity and Inclusion programs and project life cycles for over 2000 service members
- Managed interstate D&I relationships, planning, marketing, training, conferences, and organizing systems to create a balanced workforce
- Partnered with executive leaders to carry out educational program standards and establishing benchmarks, identify gaps, analyze growth opportunities or achievements, and scale to operational initiatives
- Prepared programs and training on thought leadership processes, pillars of inclusion, emotional intelligence, leadership and learning styles, assertive skills competences, communication, listening, and response training
- Lead the development of goals, objectives and strategic plans, advised and worked with executive officials on D&I initiatives, evaluated programs for compliance, efficiency and effectiveness across all departments
- Successfully targeted recruiting gaps, to build effective efforts toward sourcing strategies
- Engaged recruiters by championing values of Diversity and Inclusion to attract, retain, and develop a diverse and belonging workforce
- Identified member lifecycles and demographic data challenges to increase retention rates, Identified growth and learning opportunities, and contributed to the overall quality and growth of the organization
- Prioritized thought leadership and considerable skill and judgement, in managing interactions with and influencing key connections, building relationships and credibility throughout the entire organization
- Facilitated open and honest discussions around diverse issues, promoting transparency base wide
- Handled complex issues with discretion, serving as a mediator and guide for successful conflict resolution across all levels of the organization, highlighting new opportunities for growth and change
Health Services Manager
United States Air Force National Guard
Phoenix, AZ
03.2012 - 12.2016
- Administered program establishment, planning, implementation, closing, training and follow up
- Managed five fit for duty categories, mentored junior members, verified records, created procedures that stream lined processes and quality
- Liaised with sergeants, to jointly train over 350 male and female personnel to advance knowledge in communication effectiveness, conflict resolution, resiliency and combat, improving clarity among members and foreign encounters
- Designed and restructured five prominent programs to 100% complaint, increasing the Functional Area Records Management Program by 70%, Transfer Program by 58%, Retirement Program by 40% readiness
- Enhanced the Medical Group Manuel Accountability program and Functional Area Records Management Program from non-compliant to compliant, repairing each program to 100% mission readiness
- Restructured programs and program segments, created program directories, templates and reference documentation
- Created and executed training on new and old programs and projects, managed timelines, deadlines and adaptability
- Orchestrated the contracts and funding for organization leaders and personnel to receive electronic records training
- Established collaboration fluency by attending board meetings and coordinating information exchange, boosting interdepartmental communication between human resources and the medical support group
- Partnered with physicians and nurses to manage services for Aeromedical Service Information Management System (ASIMS), tracking dental, optometry, immunizations, labs, HIV status and physician signatures and follow-ups
- Verified accuracy of health record documentation for health services standards in policy, compliance and quality
- Administered online health screenings of members through The Air Force Web Health Assessment
Co-Manager
Ann Taylor Loft
Scottsdale, AZ
09.2010 - 11.2012
- Co-managed a three-million-dollar retail-merchandising store, partnered with store manager to create cross functional teams, assured quality performance standards and techniques among teams
- Headed operations and business strategies, prioritizing directives for Margin of Safety (MOS), Distributed Order Maintenance (DOM), price changes, visual merchandizing, recovery, restocking
- Delegated assignments based on team’s strengths to optimize floor coverage and service level
- Decreased loss prevention by 17%, increased profit by 10%, and credit card sales by 63% quarterly
- Leveraged leadership skills to identify opportunities to improve policies, procedures and one on one coaching
- Directed sales and marketing plans, successfully met or exceeded daily merchandise and credit card sales goals
- Managed corporate goals, business financials, schedules, vendor management, performance meetings and reviews
Education
Bachelor of Science - Political Science
North Carolina Central University
12.2010
Skills
- Operations and Business Management
- Planning & Process Improvements
- Forecasting & Critical Thinking
- Communications & Collaboration
- Performance Metrics & Risk Mitigation
- Emotional Intelligence and People Engagement
- Time Management & Detail Orientated
- Documentation & Quality Assurance
- Program Oversight & Problem Resolution
- Resource & Task Management
Timeline
President of Diversity and Inclusion/ Equal Opportunity
United States Air Force National Guard
11.2018 - 01.2020
Health Services Manager
United States Air Force National Guard
03.2012 - 12.2016
Co-Manager
Ann Taylor Loft
09.2010 - 11.2012
Bachelor of Science - Political Science
North Carolina Central University
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