Victoria Lizama
Fort Worth
Summary
Detail-oriented team player with strong organizational skills. Three years of customer service and security experience. Adept at monitoring high volumes of people while providing safety. Skilled at resolving conflicts and diffusing escalated
situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Dickies Warehouse
01.2024 - 03.2024
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Monitor CCTV Cameras
Security Guard
Seal Security
04.2023 - 12.2023
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked and verified photo identification prior to granting facility access.
- Monitor CCTV Cameras
- Dispatched security officers to alarms.
- Document emergencies and incidents on company database.
CNA
Assisted living
03.2023 - 12.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Documented patient information and care activities in electronic health record.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Front desk receptionist
Wingate Hotel
02.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Sales Associate
GoShip (Shipping Store)
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Listened to customer needs and desires to identify and recommend optimal products.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Grocery store cashier
Key Food
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Retrieved items for customers and verified prices.
Education
High School Diploma -
Oceanside High School
No Degree -
Nassau Community College
Skills
- CPR certified
- Level II Security license
- 3 years cash handling
- 3 years customer service
- 2 years Front desk experience
- Ability to effectively multitask
- Office experience
- Documentation review
- Time management skills
- Hospitality
- Security camera monitoring
- Patrolling
Certification
- Level 2 security Guard licence
- CPR Certification
- Word Certification
- Excel Certification
Timeline
Security Guard
Dickies Warehouse
01.2024 - 03.2024
Security Guard
Seal Security
04.2023 - 12.2023
CNA
Assisted living
03.2023 - 12.2023
Front desk receptionist
Wingate Hotel
02.2022 - 03.2023
Sales Associate
GoShip (Shipping Store)
Grocery store cashier
Key Food
High School Diploma -
Oceanside High School
No Degree -
Nassau Community College
- Level 2 security Guard licence
- CPR Certification
- Word Certification
- Excel Certification
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