Victoria L. Martinez
New York,NY
Summary
I excel in organizational management and patient registration, enhancing operational efficiency and patient experience. Skilled in Microsoft Office and team leadership, I've significantly contributed to improving service delivery and training initiatives, demonstrating a strong commitment to excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Intake Secretary 1
NYU Langone Health Ambulatory Care Center
05.2024 - Current
- Department of Obstetrics and Gynecology, NYU Grossman School of Medicine.
- Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
- Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable
- Advise and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc
- Schedules routine appointments and follow-ups for visits.
- Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone, or via electronic messaging.
- Prepare Good Faith Estimates, which list specific details and expected charges for a single provider or facility. I assisted in the training of new front desk and medical secretary agents
Unit Secretary
NYU Langone Health Hospital
02.2023 - 05.2024
- Tisch 11 E Medicine Unit Noninvasive Cardiology
- Provided information to patients and visitors and greets and directs visitors.
- Sends medication orders to the pharmacy via fax.
- Fax patient discharges to facilities being transferred to
- Informs appropriate departments of admissions, discharges, and transfers.
- Enters discharges and transfers into computer
- Completed appropriate referral forms for discharged patients
- Answered telephones, the nurse call system, and communicated messages to the appropriate staff.
- Responded to the needs of visitors, physicians, patients, and other members of the health care team as soon as possible, courteously and compassionately.
- Highly organizational, especially in storing medical records and updating patients' information in the database, facilitates pre-certifications and prior authorizations.
Building Service Attendant
NYU Langone Health Hospital
04.2021 - 02.2023
- Company Overview:
- Department of Housekeeping
- Proficient in the operation of the computer Bed Tracking System
- Communicating effectively with management and staff regarding completion of discharges and various tasks
- Maintaining a safe and sanitary environment in patient room’s and assigned areas throughout the floors
- Interacting with patients, visitors, and staff in a friendly, efficient manner to meet everyone's needs.
- Performing all cleaning functions following established procedures in a timely fashion
Security Officer
Harvard Protection Services
08.2019 - 07.2021
- Provided leadership and oversight for all property operations including maintaining surveillance of equipment
- Performed periodic inspections, kept accurate logs, and patrol all common areas to maintain tenant safety
- Checked employee identification cards, maintaining an accurate record of who leaves & enters the building
- Acted in a lawful manner while in defense of the property
- Managed troubleshooting customer issues in a timely and efficient manner
- Served as group leader/expert.; train, advise and aid staff in using information technology systems to obtained information to respond to issues; to maintain tracking system; and to recall information on the status of service requests
- Advised staff on proper telephone response techniques
- Identified issues to be referred to supervisors or subject matter specialists
Security Fields Supervisor
Alliance Building Services
12.2017 - 03.2019
- Conducted site-related training for officers at various job location’s covering related topics to their daily duties
- Performed daily checks and monitored officers' appearance, attendance, and job performance.
- Coordinated with management to implement new measures to improve employee performance.
- Completed official inspection forms on every officer at facilities under my supervision and these reports were then submitted to the Director of Security
- Managed guards and security staff who protect a facility against theft and vandalism. Responsibilities include training security officers in proper security measures.
- Performed site inspections and equipment inspections to confirm that the grounds and gear are all up to safety standards.
- Responsible for scheduling security shifts.
Education
New York State Bartending License -
ABC Bartending School
New York, New York01.2020
Associates Degree -
Borough Manhattan Community College
New York, NY01.2020
New York State Licensed Security Guard -
Center Security Training Course
New York, NY01.2017
High School Diploma -
John f. Kennedy High School
Bronx, NY01.2010
Certification -
Alcohol Management (TAM)
Certification -
SCI Self Defense and Control Tactics System
Skills
- Team Leadership
- Training
- Organizational Management
- Project Management
- Strategic Thinking
- Security Operations
- Customer Service
- Office Administration
- Detail Oriented
- Microsoft Office
- Advanced Word
- Excel
- PowerPoint
- EPIC
- Citrix Application
- Patient registration
- Scheduling appointments
- Insurance authorization management
- Billing support
- Office reception
- Patient scheduling
References
Available upon request
Highlightsofexpertise
- Team Leadership & Training
- Organizational & Project Management
- Strategic Thinking
- Security Operations & Customer Service
- Office Administration
- Detail Oriented
- Bilingual Fluent in English and Spanish
Languages
English
Professional
Spanish
Professional
Affiliations
High School Graduated with Honors
References
References available upon request.
Timeline
Intake Secretary 1
NYU Langone Health Ambulatory Care Center
05.2024 - Current
Unit Secretary
NYU Langone Health Hospital
02.2023 - 05.2024
Building Service Attendant
NYU Langone Health Hospital
04.2021 - 02.2023
Security Officer
Harvard Protection Services
08.2019 - 07.2021
Security Fields Supervisor
Alliance Building Services
12.2017 - 03.2019
New York State Bartending License -
ABC Bartending School
Associates Degree -
Borough Manhattan Community College
New York State Licensed Security Guard -
Center Security Training Course
High School Diploma -
John f. Kennedy High School
Certification -
Alcohol Management (TAM)
Certification -
SCI Self Defense and Control Tactics System
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