Victoria Lofquist
Fort Collins,CO
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
3
3
years of professional experience
Work History
Front Desk
Colorado Recreation Center
03.2023 - 12.2023
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Cleaning and cataloging equipment and ensuring laundry is done quickly
Dock Hand
Freedom Boat Club
05.2023 - 09.2023
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Cleaned and fueled boats allowing for good quality and experience for clients
Front Desk Receptionist
Harbor Square Athletic Club
06.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Hostess
Demetriswoodstonetavern
06.2021 - 10.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Shorewood High School
Shoreline, WA05.2022
Skills
- Social Perceptiveness
- Team Collaboration
- Multi-Line Telephone Systems
- Conflict Management
- Hospitality Service
- Front Desk Reservations
- Front Desk Operations
- Facility Tours
- Email Decorum
- Issue Handling
- Listening Skills
- Customer Assistance
Timeline
Dock Hand
Freedom Boat Club
05.2023 - 09.2023
Front Desk
Colorado Recreation Center
03.2023 - 12.2023
Front Desk Receptionist
Harbor Square Athletic Club
06.2021 - 02.2022
Hostess
Demetriswoodstonetavern
06.2021 - 10.2021
High School Diploma -
Shorewood High School
Similar Profiles
Morgan DoyleMorgan Doyle
F45 Group Fitness Instructor at University Of Colorado Boulder Recreation CenterF45 Group Fitness Instructor at University Of Colorado Boulder Recreation Center
Miles LanceMiles Lance
Guest Services Employee at University Of Colorado Student Recreation CenterGuest Services Employee at University Of Colorado Student Recreation Center
Ariana RaphaelAriana Raphael
Weight Room Attendant at University Of Colorado Boulder Recreation CenterWeight Room Attendant at University Of Colorado Boulder Recreation Center
Tyus ArnoldTyus Arnold
Shift Lead at TERIYAKI MADNESSShift Lead at TERIYAKI MADNESS
Memphis VelascoMemphis Velasco
Host/Server Assistant at Nick's Restaurant and BarHost/Server Assistant at Nick's Restaurant and Bar