VICTORIA LOFTIN
Montgomery,AL
Summary
Tuscaloosa, AL PROFESSIONAL SUMMARY Service-oriented server with over two year background in a social environment. Core competencies include positivity and determination as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
Tuscaloosa , AL
10.2015 - 11.2018
- Cracker Barrel Old Country Store
- Examine trays to ensure that they contain required items
- Place food servings on plates or trays according to orders or instructions
- Load trays with accessories such as eating utensils, napkins, or condiments
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Stock service stations with items such as ice, napkins, or straws
- Remove trays and stack dishes for return to kitchen after meals are finished
- Prepare food items, such as sandwiches, salads, soups, or beverages
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Record amounts and types of special food items served to customers
- Office Assiant, Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
Apple Advisor
Apple
Cupertino, CA
03.2020 - 05.2021
- Analyzed trends to document emerging issues
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Utilized diagnostic tools to identify and solve variety of technical issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Multi-tasked different systems while providing service and resolving customer issues, questions, comments or concerns.
- Managed call flow to respond to technical support needs of customers.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Office Assistant
University Of Alabama
Tuscaloosa, AL
06.2015 - 07.2020
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Human Environmental Sciences/ Social Welfare -
The University of Alabama
Tuscaloosa, AL06.2015
High School Diploma - Social Work
Wetumpka High School
Wetumpka, AL05.2015
Skills
- Customer and Personal Service Active Listening
- English Language Monitoring
- Social Perceptiveness Speaking
- Critical Thinking Service Orientation
- Food Production Time Management
- Reading Comprehension Judgment and Decision Making
- Active Learning Sales and Marketing
- Calls to appropriate individuals
- Operate office equipment, such as fax machines, copiers, or phone systems and
- Arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the
- Appropriate persons according to their needs
- Coordinate conferences, meetings, or special events, such as luncheons or
- Graduation ceremonies
- Order Accuracy and Delivery
- High-Energy and Stamina
- Warm and Friendly
- Team Player
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Cool Under Pressure
- Active Listening
- Suggestive Selling
- Guest Satisfaction
- Critical Thinking
- Troubleshooting
- Service-Orientation
Timeline
Apple Advisor
Apple
03.2020 - 05.2021
Server
Cracker Barrell Old Country Store
10.2015 - 11.2018
Office Assistant
University Of Alabama
06.2015 - 07.2020
Human Environmental Sciences/ Social Welfare -
The University of Alabama
High School Diploma - Social Work
Wetumpka High School
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