VICTORIA LOGAN
Rancho Cucamonga,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Tapestry Inc (Coach)
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and check the store system for merchandise at other location sites
- Prepared merchandise for the sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Provided positive first impressions to welcome existing, new, and potential customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Managed efficient cash register operations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Medical Biller
Cal Med Physicians & Surgeons
03.2024 - 09.2024
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Handled account payments and provided information regarding outstanding balances.
Call Center Agent
Kaiser Permanente
04.2018 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Responding to customer calls and answering questions about appointments and services
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Facilitated communication between customers and other departments to facilitate resolution
- Demonstrated strong problem-solving skills by resolving customer issues during the first call
Education
High School Diploma -
Excelsior Charter School
Norco, CA06.2014
Skills
- Problem Resolution
- Friendly and Helpful
- Understanding Customer Needs
- Fast Learner
- Administrative and Office Support
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Goal-Oriented
- Exceptional customer service
Certification
Certification of completion of Pharmacy Technology with Cal State San Bernardino.
Timeline
Medical Biller
Cal Med Physicians & Surgeons
03.2024 - 09.2024
Sales Associate
Tapestry Inc (Coach)
06.2022 - Current
Call Center Agent
Kaiser Permanente
04.2018 - 10.2020
High School Diploma -
Excelsior Charter School
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