- Dedicated Cruise Consultant with over 27 years of experience in luxury retail sales, corporate travel management, and a passion for curating exceptional cruise experiences.
Hi, I’m
Victoria Lograsso
Inbound Sales Consultant
Pompano Beach,FL
Summary
Overview
27
years of professional experience
1
I
Work History
American Express
Travel and Lifestyle Platinum Consultant
07.2024 - 11.2024
Job overview
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
- Delighting our Premium
Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements - Understand our customer needs through consultation to deliver innovative and extraordinary interactions
- Research, plan, and create personalized travel experiences, through
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Norweigan Cruise line
Cruise Specialist
05.2022 - 02.2023
Job overview
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Worked closely with clients to understand unique needs and meet specific travel desires
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Silversea, Royal Caribbean Group
Cruise Consultant
08.2023 - 12.2023
Job overview
- Develop guest relationships by initiating 40-60 calls per day and emails necessary to support sales and marketing promotional material
- Communicate and listen intently utilizing Silversea technology tools and processes
- Provide excellent customer service by understanding and anticipating the needs of clients, and proactively addressing any concerns or issues that arise during the booking process
- Develop and maintain a thorough understanding of selling Silversea Classic and Expedition cruises, including itineraries, onboard services, and shore excursions, in order to effectively promote and sell them to potential guests
- Develop and maintain relationships with high-net-worth individuals to ensure their satisfaction and loyalty towards the company's cruise services
Tiffany & Company
Sales Consultant
11.2002 - 04.2015
Job overview
- Strategic Planning Operations Of Boutiques
- Experience in product development, merchandising and display
- Keen attention to detail and accuracy
- Communicated product value, quality and style to educate and entice potential customers
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Increased sales by fostering relationships with customers.
Education
California College of Medical Affliates, ICUSan Francisco
from Nursing
University Overview
Skills
Effective sales skills
Analytical and Critical Thinking
Knowledgeable in Sabre
Organization and Time Management
Excellent Communication
Teamwork and
Collaboration
Flexible and Adaptable
Active Listening
Client Relationships
itineraries
Telephone Etiquette
Accomplishments
Accomplishments
- 1997- 2001 Vice President Corporate Devlopment, University and State Employees Credit Union, San Diego, Ca
- Assisted President and CEO at University and State Employees Credit Union to identify and evaluate strategic opportunities for Merger and Acquisitions
- Lobbied Congress regarding Credit Union Legislation HR, 1181, Law passed in July, 1998 to expand Credit Union membership
- Developed and maintained relationships with key stakeholders, including industry associations, regulatory bodies, and other financial institutions, to stay informed of industry trends and potential opportunities for collaboration
- Board Member for UCSD Undergraduate Scholarship Council to promote and grow membership within its faculty, student body.
Languages
Languages
Personal Information
Personal Information
Personal Sabbatical : 2015-2021
Please note a lapse in employment due to a Personal Sabbatical taken to pursue my passion for travel.
I chose a proactive approach to self improvement and using my time effectively thru professional development and personal growth. During my sabbatical, I gained leadership, problem-solving and cultural awareness skills. My experiences gained insight through the cruise industry as it showcased the luxury and diversity of cultures among my many journey's and destinations.
Timeline
Travel and Lifestyle Platinum Consultant
American Express
07.2024 - 11.2024
Cruise Consultant
Silversea, Royal Caribbean Group
08.2023 - 12.2023
Cruise Specialist
Norweigan Cruise line
05.2022 - 02.2023
Sales Consultant
Tiffany & Company
11.2002 - 04.2015
California College of Medical Affliates, ICU
from Nursing
06/1978