VICTORIA LOPEZ
Mascotte,Florida
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Advance Auto Parts
08.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Automotive Service Technician
Hyundai of Central Florida
10.2019 - 07.2020
- I performed oil changes, airbag recalls, axle replacements brake fld services coolant fld services, very lit tle brake services, reprograms, software updates tire rotations balances, alignments, pdi vehicles and more
- I’m still learning but would love to learn anything put in front of me
Automotive Lube Technician
Headquarter Mazda
08.2018 - 11.2019
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Kept shop areas neat, clean, and free of safety hazards.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Collaborated with team members to complete complex repairs and maintenance tasks efficiently.
- Enhanced shop productivity by consistently completing lubrication tasks within specified timeframes.
- Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
Automotive service technician
Reed nissan
08.2018 - 09.2019
- I was an express technician performed regular oil changes tire rotation and upsells such as engine air filters, cabin air filters some brake flushes
Education
High school - Automotive, njrotc
South lake high school
Groveland, flSkills
- Automotive technician
- Management
- Inventory
- Sales
- Training
- Customer service
- Cash register
- Computer confident
- Highly motivated
- Passion for cars my entire life
- Supervisor
- Team lead
- Assistant manager
- Retail parts proffesional
- Commercial parts pro
- General manager in training
Timeline
Assistant Store Manager
Advance Auto Parts
08.2020 - Current
Automotive Service Technician
Hyundai of Central Florida
10.2019 - 07.2020
Automotive Lube Technician
Headquarter Mazda
08.2018 - 11.2019
Automotive service technician
Reed nissan
08.2018 - 09.2019
High school - Automotive, njrotc
South lake high school
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