Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Victoria Lopez

Henderson,NV

Summary

Enthusiastic Brand Representative with two years of experience and extensive knowledge of sales strategies and products. Open, friendly and dedicated to building customer base through personal interactions and positive mindset. Excellent customer service skills and always up for tackling new challenges. Always looking for growth opportunities.

Overview

5
5
years of professional experience

Work History

Brand Representative

Abercrombie & Fitch
Century City, CA
10.2020 - Current
  • Communicated product value, quality, and style to educate customers.
  • Deliver high level of assistance by locating products and checking store systems for merchandise at other sites.
  • Opening tasks (i.e. prep sales floor for guests, fulfill shipments/ packages from store, customer pick up orders, received new shipments).
  • Closing tasks (i.e. count money, deposits, sign-offs)
  • Inventory and transfers
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise to be sales floor ready by pricing or tagging.
  • Created stunning displays to capture customer attention, and increase sales.
  • Assisted with overnight floor sets
  • Backstock

Barista

Starbucks
Beverly Hills, CA
10.2019 - 10.2020
  • Recommended products based on solid understanding/ knowledge of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching. Training consisted of introductions, assisting new team members with modules, and spent time teaching "hands-on" (i.e. making drinks, food handling, presentation, register).
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Controlled line and crowd with quick, efficient service during peak hours.
  • Handled cash, handled tips.
  • Opening and closing tasks ( thawing food for the following shift, cleaning, restocking, marketing).
  • Established best moments with customers during every shift.

Sales Associate

Anthropologie
Los Angeles, CA
10.2019 - 02.2020
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Processed product returns and assisted customers with other selections.
  • Tracked stock using company inventory management software.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Arts - Business Administration

Santa Monica College
Santa Monica, CA
06.2023

Skills

  • Sales
  • Effective Communicator
  • Brand Awareness
  • Product Knowledge
  • Stocking and Replenishing
  • Exceptional Customer Service
  • Excellent people skills

Accomplishments

  • Received recognition from management team for excellence in customer service.

Timeline

Brand Representative

Abercrombie & Fitch
10.2020 - Current

Barista

Starbucks
10.2019 - 10.2020

Sales Associate

Anthropologie
10.2019 - 02.2020

Bachelor of Arts - Business Administration

Santa Monica College

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Victoria Lopez