Victoria Lopez

Provide extensive customer assistance and service to meet the needs of guests, clients and customers.

Receives inbound calls from potential guests and directs to the appropriate departments.
Consistently provides each and every guest with 5 Star/5 Diamond service.
Locates key company Team Members via pager, cellular device and Xtend software.
Arranges and performs wake up calls personally and offer special services as needed or requested by guests, Resort Services Management, and Hotel Management.
Reviews arrival messages according to specified schedules and turn on appropriate message indicator as the guest status changes.
Provide information regarding luggage assistance, guest requests, and other inquires as needed.
Performs other related duties as assigned.

Provided world-class customer care in a high volume call center to external and internal callers.
Assessed and fulfilled customer needs relating to billing, wireless coverage, airtime, features, promotions, equipment, and system troubleshooting.
Empowered to make all business decisions benefitting the customer and AT&T Wireless.
Demonstrated proficiency in the use of computer information systems and software.
Continuously received excellent training to maintain a working knowledge of constant changes, innovations, and improvements with AT&T Wireless services.

Worked closely with loan specialists assisting customers with consumer loan products and services.
Assisted loan specialists providing customers with accurate and updated automobile and personal loan rates.
Scheduled customer appointments with loan specialists, directed customers with non-consumer loan related inquires to proper loan centers and departments.