Victoria Lopez
Arcadia,CA
Summary
Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, eyebrow laminations, and lash lifts. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Esthetician
Self-employeed
Arcadia, CA
08.2022 - Current
- Conduct consultations with new clients to assess skin type, and discuss desired outcomes.
- Provide facial treatments such as cleansing, exfoliation, extractions, and massage.
- Perform waxing services on clients, including eyebrows, upper lip, chin, and full face.
- Offer lash lifts, brow laminations, and tinting services.
- Manage scheduling conflicts efficiently while maintaining excellent customer service levels.
- Process payments, set up appointments, and promote new products and services to help meet business objectives.
- Adhere to safety protocols throughout all procedures to minimize the risk of injury or infection.
- Maintain the cleanliness of the treatment room and equipment between appointments.
- Ensure compliance with state regulations related to sanitation and health standards.
Crew Member
Trader Joe's
Whittier, CA
04.2020 - Current
- Verified that all incoming shipments were accurate according to purchase orders.
- Ensured that all displays were properly merchandised with correct signage, pricing information, and promotional materials.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Provided excellent customer service by responding to inquiries and professionally resolving complaints.
- Greeted store customers and assisted with product location, loading or unloading heavy items, and retrieving out-of-reach items.
- Organized backroom stock areas for efficient retrieval of products during the order fulfillment process.
- Completed price changes on store items quickly and accurately.
- Adhered to safety policies while operating equipment such as hand truck or pallet jack.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Operated the cash register efficiently and accurately during the checkout process.
Server, Host, Line Cook
Bufflo Wild Wings
City Of Industry, CA
09.2018 - 03.2020
- Upheld high standards of sanitation, following health department regulations.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to a high volume of daily customers.
Cashier, Trainer, Line Cook
Panera Bread
La Verne, CA
02.2015 - 06.2018
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
- Performed other duties as assigned by upper management.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Answered customer questions and provided store information.
- Organized line setup, ensuring prompt service and task completion.
Education
Certiciation - Esthetician
Salon Success Academy
West Covina, CA08-2022
High School Diploma -
Walnut High School
Walnut, CA05-2015
Skills
- Self-discipline
- Integrity and honesty
- Customer engagement
- Initiative and Self-motivation
- Multitasking and organization
- Attention to detail
- Sanitation protocols
- Time management
Certification
- California State Board Esthetician License
Timeline
Esthetician
Self-employeed
08.2022 - Current
Crew Member
Trader Joe's
04.2020 - Current
Server, Host, Line Cook
Bufflo Wild Wings
09.2018 - 03.2020
Cashier, Trainer, Line Cook
Panera Bread
02.2015 - 06.2018
Certiciation - Esthetician
Salon Success Academy
High School Diploma -
Walnut High School
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