Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Lopez

Houston,TX

Summary

Dynamic and dedicated professional with extensive experience in customer service at Aviva Wholesale and Subway. Educated and interested in learning product knowledge. Maintaining high standards of cleanliness. Recognized for exceptional patience and empathy, consistently delivering outstanding customer assistance and fostering a positive work environment. Committed to excellence and team success.

Overview

5
5
years of professional experience

Work History

Cashier

Aviva Wholesale
05.2023 - 02.2025


  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Skills in clothing handling such as folding bagging or packing.
  • Familiar and comfortable in training and supporting new workers.

Food Service Worker

Subway
04.2020 - 07.2020
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.

Education

Video Audio Editing - Business Accountancy

Sharsptown HS
7504 Bissonnet St Houston, TX 77074 United States
05.2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Money handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Aviva Wholesale
05.2023 - 02.2025

Food Service Worker

Subway
04.2020 - 07.2020

Video Audio Editing - Business Accountancy

Sharsptown HS

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Victoria Lopez