Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Lopez

Grapevine

Summary

Service Advisor with extensive experience of 7 years in establishing and enhancing customer relationships. Proven track record of providing superior customer service. A very self-motivated, responsible and highly committed individual who can serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.

Overview

21
21
years of professional experience
1995
1995
years of post-secondary education

Work History

Service Advisor

BMW of West Houston
Katy
02.2022 - 02.2025
  • Managing all repair and services for entire dealership inventory of 150+ new/used vehicles.
  • Greeting customers and directing them to the correct department.
  • Consulting with technicians about needed repairs and alternatives that can be offered and the possibility of upselling.
  • Answering customer questions about services required and consulting with technicians when necessary.
  • Informing customers about potential cost savings and warranty protections.
  • Converting expensive and costly repairs into warranty or new vehicle sales.
  • Informing customers of changes in service or when their vehicle is ready to be picked up.
  • Finalizing all paperwork and preparing items for accounting department regarding inhouse inventory.

Estimator

Platinum Collision Repair Center
10.2021 - 02.2022
  • Greeting customers and discussing repair options.
  • Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.
  • Asking for sale on all estimates.
  • Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
  • Understanding basic parameters of collision repair as well as insurance programs.
  • Producing repair orders for customers, including cost and time estimates, with full transparency.
  • Communicating frequently with technicians and parts Associates to ensure timely completion of work.
  • Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.
  • Managing multiple repairs simultaneously.
  • Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
  • Following up with customers to ensure we have met their expectations.

Service Advisor

Sewell BMW of the Permian Basin
01.2017 - 10.2021
  • Managing all repair and services for entire dealership inventory of 150+ new/used vehicles.
  • Greeting customers and directing them to the correct department.
  • Consulting with technicians about needed repairs and alternatives that can be offered and the possibility of upselling.
  • Answering customer questions about services required and consulting with technicians when necessary.
  • Informing customers about potential cost savings and warranty protections.
  • Converting expensive and costly repairs into warranty or new vehicle sales.
  • Informing customers of changes in service or when their vehicle is ready to be picked up.
  • Finalizing all paperwork and preparing items for accounting department regarding inhouse inventory.

Warranty Administrator

Sewell BMW of the Permian Basin
09.2013 - 01.2019
  • Processes warranty claims on a timely basis for each company or client.
  • Processes all warranty paperwork to ensure proper documentation.
  • Verifies criteria required by BMW of North America or Warranty Company.
  • Reconciles all warranty receivables.
  • Resubmits all rejected claims promptly or receives authorization to write them off.
  • Follows up on payment of outstanding claims and verifies funding.
  • Arranges for parts to be shipped to the dealership and time of work completion.
  • Files and maintains all service records.
  • Keeps informed of all factory recalls and bulletins.

Warranty Administrator & Receptionist

Lithia Honda of Midland
11.2003 - 09.2013

Education

Robbery E Lee High School
Midland, Tx

Skills

  • Multiple CRM Databases
  • CDK
  • Dealer Built
  • ATMS
  • Microsoft office
  • CCC One System
  • Problem Solver
  • Multi-line phone system
  • 10 Key Proficient
  • Strong Communicator
  • Analytical
  • Knowledgeable
  • Quality-focused
  • Attention to detail
  • Service estimates
  • Records maintenance
  • Service recommendations
  • Record keeping
  • Data entry accuracy
  • Follow-up communication
  • Clerical support
  • Repairs scheduling
  • Reporting and documentation
  • Excellent communication
  • Multitasking and organization

References

  • Juan Maldonado, Supervisor, Midland, TX, (832) 818-8026
  • Mitch Miller, Former Supervisor, Midland, TX, (432) 413-4057
  • Arleth Reyes, Administrator Assistant, Midland, TX, (830) 513-8410

Timeline

Service Advisor

BMW of West Houston
02.2022 - 02.2025

Estimator

Platinum Collision Repair Center
10.2021 - 02.2022

Service Advisor

Sewell BMW of the Permian Basin
01.2017 - 10.2021

Warranty Administrator

Sewell BMW of the Permian Basin
09.2013 - 01.2019

Warranty Administrator & Receptionist

Lithia Honda of Midland
11.2003 - 09.2013

Robbery E Lee High School
Victoria Lopez