Service Advisor with extensive experience of 7 years in establishing and enhancing customer relationships. Proven track record of providing superior customer service. A very self-motivated, responsible and highly committed individual who can serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.
Overview
21
21
years of professional experience
1995
1995
years of post-secondary education
Work History
Service Advisor
BMW of West Houston
Katy
02.2022 - 02.2025
Managing all repair and services for entire dealership inventory of 150+ new/used vehicles.
Greeting customers and directing them to the correct department.
Consulting with technicians about needed repairs and alternatives that can be offered and the possibility of upselling.
Answering customer questions about services required and consulting with technicians when necessary.
Informing customers about potential cost savings and warranty protections.
Converting expensive and costly repairs into warranty or new vehicle sales.
Informing customers of changes in service or when their vehicle is ready to be picked up.
Finalizing all paperwork and preparing items for accounting department regarding inhouse inventory.
Estimator
Platinum Collision Repair Center
10.2021 - 02.2022
Greeting customers and discussing repair options.
Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.
Asking for sale on all estimates.
Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
Understanding basic parameters of collision repair as well as insurance programs.
Producing repair orders for customers, including cost and time estimates, with full transparency.
Communicating frequently with technicians and parts Associates to ensure timely completion of work.
Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.
Managing multiple repairs simultaneously.
Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
Following up with customers to ensure we have met their expectations.
Service Advisor
Sewell BMW of the Permian Basin
01.2017 - 10.2021
Managing all repair and services for entire dealership inventory of 150+ new/used vehicles.
Greeting customers and directing them to the correct department.
Consulting with technicians about needed repairs and alternatives that can be offered and the possibility of upselling.
Answering customer questions about services required and consulting with technicians when necessary.
Informing customers about potential cost savings and warranty protections.
Converting expensive and costly repairs into warranty or new vehicle sales.
Informing customers of changes in service or when their vehicle is ready to be picked up.
Finalizing all paperwork and preparing items for accounting department regarding inhouse inventory.
Warranty Administrator
Sewell BMW of the Permian Basin
09.2013 - 01.2019
Processes warranty claims on a timely basis for each company or client.
Processes all warranty paperwork to ensure proper documentation.
Verifies criteria required by BMW of North America or Warranty Company.
Reconciles all warranty receivables.
Resubmits all rejected claims promptly or receives authorization to write them off.
Follows up on payment of outstanding claims and verifies funding.
Arranges for parts to be shipped to the dealership and time of work completion.
Files and maintains all service records.
Keeps informed of all factory recalls and bulletins.
Warranty Administrator & Receptionist
Lithia Honda of Midland
11.2003 - 09.2013
Education
Robbery E Lee High School
Midland, Tx
Skills
Multiple CRM Databases
CDK
Dealer Built
ATMS
Microsoft office
CCC One System
Problem Solver
Multi-line phone system
10 Key Proficient
Strong Communicator
Analytical
Knowledgeable
Quality-focused
Attention to detail
Service estimates
Records maintenance
Service recommendations
Record keeping
Data entry accuracy
Follow-up communication
Clerical support
Repairs scheduling
Reporting and documentation
Excellent communication
Multitasking and organization
References
Juan Maldonado, Supervisor, Midland, TX, (832) 818-8026
Mitch Miller, Former Supervisor, Midland, TX, (432) 413-4057