Victoria Lorenzo

Streamlined call center processes for improved efficiency and reduced wait times. Easily managed 40-100+ calls a day. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Consistently updated account information to maintain customer records. Assisted customers in navigating company website and placing online orders, improving overall user experience. Collaborated with team members to develop best practices for consistent customer service delivery. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Conducted training sessions for both new and seasoned Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Proven ability to learn quickly and adapt to new situations. Worked effectively in fast-paced environments. Graduated boot camp at top of class while in two leadership positions (platoon guide, bay leader). Was immediately placed into a leadership role while being the only generator mechanic in the 8th TSC battalion. Managed 21 Generators raging from 3kWs to various TQG's, AMMPS, and Trailer Mounted Power Units. Enhanced generator lifespan by conducting routine maintenance and inspections. Optimized generator performance by troubleshooting and diagnosing issues promptly. Followed safety protocols and procedures to maintain safe working environment. Collaborated with superiors and team members to complete complex repair projects on schedule. Coordinated with vendors to obtain required parts quickly while minimizing military budget costs without compromising quality or reliability. Trained junior mechanics in standard operating procedures, safety, etc. Eventually became cross-trained to work on various military vehicles. Streamlined inventory management with accurate documentation of parts usage and timely restocking efforts. Assisted in the smooth functioning of the office by managing high volumes of paperwork and information. Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.