Victoria Loza
Palmdale,CA
Summary
Compassionate child advocate with over ten years of experience in foster care. Expertise in developing customized care plans that prioritize emotional support and safety for medically ill children. Proven track record of enhancing educational resources through effective collaboration with local schools.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Foster Care Provider
DCSF (Los Angeles County)
Palmdale, California
09.2013 - Current
- Created individualized care plans addressing specific needs and backgrounds of children to promote their well-being.
- Advocated for children's educational needs, collaborating with local school systems to secure appropriate resources and support.
- Provided daily care and supervision, ensuring safety and emotional support for children in foster placements.
- Maintained accurate records of progress made by each child in the foster care system.
Newspaper Distribution Supervisor / Carrier
Av Press
Palmdale, California
10.2017 - 09.2022
- Delivered newspapers daily to assigned routes efficiently and on time.
- Engaged with customers to address delivery schedules and resolve service issues promptly.
- Maintained accurate records of deliveries and customer requests.
- Responded promptly to customer inquiries and concerns effectively.
- Inspected newspapers for quality before distribution to ensure standards.
- Oversaw inventory of delivery supplies, guaranteeing timely availability for operations.
- Partnered with team members to enhance delivery processes for improved efficiency.
Owner / CEO
Amazing Gifts
Palmdale, California
01.2017 - 03.2020
- Oversaw daily operations and logistics of gift inventory and sales to ensure seamless customer experience.
- Developed and implemented marketing strategies to enhance brand visibility.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Cultivated relationships with existing clients through exceptional customer service, enhancing client retention.
- Delivered engaging sales presentations to articulate product and brand benefits, driving customer interest.
- Designed store layouts to optimize customer experience and product display.
Training Supervisor / Dental Referral Specialist
800 Dentist
Culver City, California
01.2002 - 05.2013
- Developed relationships with local dentists and specialists to enhance referral network effectively.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Evaluated new employees to identify strengths and tailored training programs accordingly.
- Guided and supported staff in customer service, sales, and marketing to enhance team capabilities.
- Assessed training program effectiveness and proposed improvements to better meet staff needs.
Education
Associate of Science - Administration of Justice
West Los Angeles College
Culver City, CA06-1995
Skills
- Care planning
- Crisis intervention
- Behavioral assessment
- Child advocacy
- Client relationship management
- Record keeping
Languages
English
Professional
Spanish
Professional
Certification
CPR
Timeline
Newspaper Distribution Supervisor / Carrier
Av Press
10.2017 - 09.2022
Owner / CEO
Amazing Gifts
01.2017 - 03.2020
Foster Care Provider
DCSF (Los Angeles County)
09.2013 - Current
Training Supervisor / Dental Referral Specialist
800 Dentist
01.2002 - 05.2013
Associate of Science - Administration of Justice
West Los Angeles College