Victoria Lugo
Williamstown,NJ
Summary
Dedicated and detail-oriented professional with experience as a medical assistant and medical receptionist, seeking to contribute organizational and patient care skills in a dynamic healthcare environment. Committed to providing excellent patient service and supporting medical staff with efficiency and compassion.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Go Feet Podiatry
03.2022 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Advocare Delgiorno Endocrinology
08.2015 - 02.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant/Front Desk Receptionist
Haenel Endocrine & Associates
11.2010 - 03.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
Education
Diploma - Medical Assisting
Harris School of Business - Voorhees
Voorhees, NJ10.2010
Certificate For Computerized Administrations - Computerized Administration
Prism Career Institute
Hammonton, NJ07.2003
High School Diploma -
Cherokee High School
Marlton, NJ06.1994
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Clinical Documentation
- Data Entry
- Reliable team player
- Electronic Health Records
- Electronic Medical Records
- Specimens collection and processing
- Insurance Verification
- Maintaining confidentiality
- Appointment Setting
- Sterilization techniques
- Equipment Sterilization
- Payment Collection
- Medical Equipment Operation
- First Aid
Timeline
Medical Assistant
Go Feet Podiatry
03.2022 - 01.2023
Medical Assistant
Advocare Delgiorno Endocrinology
08.2015 - 02.2016
Medical Assistant/Front Desk Receptionist
Haenel Endocrine & Associates
11.2010 - 03.2014
Diploma - Medical Assisting
Harris School of Business - Voorhees
Certificate For Computerized Administrations - Computerized Administration
Prism Career Institute
High School Diploma -
Cherokee High School
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