Victoria Lujan
Española,NM
Summary
Strategic shop owner with several years of experience independently operating a shop. Deep understanding of financial management, marketing, sales, customer service, and networking. Talented in establishing performance goals for management and employees.
Overview
16
16
years of professional experience
Work History
Shop Owner/Master Barber
TopNotch Barbershop
Española, NM
12.2015 - Current
- Developed and implemented marketing strategies to increase sales.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Provided excellent customer service to ensure customer satisfaction.
- Handled customer inquiries, complaints, and returns professionally.
- Established policies regarding pricing, promotions, refunds, returns.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Facilitated efficient communication between store employees and management.
Store Manager
Ready Money
Santa Fe, NM
05.2012 - 10.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Evaluated client's ability to repay loans based on current financial information.
- Maintained accurate records of collection activities, including daily contact logs.
- Drafted letters for delinquent accounts to inform customers of account status or initiate payment arrangements.
- Ensured compliance with all applicable federal, state and local regulations regarding debt collection practices.
- Utilized skip tracing methods to locate missing customers who had defaulted on debts owed.
- Developed strategies for effective resolution of delinquent accounts while maintaining a high level of customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
Assistant Store Manager
Security Finance, Financial Services
Santa Fe, NM
07.2008 - 05.2012
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Counted and balanced cash drawer at the beginning and end of shift.
- Performed daily deposits in accordance with bank policies and procedures.
- Provided excellent customer service to ensure a positive customer experience.
Education
Associate of Applied Science - Master Barber
Northern New Mexico College
Espanola05-2018
Skills
- Employee Scheduling
- Customer service expertise
- Business Operations
- Expense Management
- Employee Performance Management
- Staff Training and Development
Timeline
Shop Owner/Master Barber
TopNotch Barbershop
12.2015 - Current
Store Manager
Ready Money
05.2012 - 10.2015
Assistant Store Manager
Security Finance, Financial Services
07.2008 - 05.2012
Associate of Applied Science - Master Barber
Northern New Mexico College
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