Victoria Lund
South Carolina State Credit Union
Chapin,SC
6
years of professional experience
Customer-focused professional skilled in client relationship building and project management. Expertise in compliance and enhancing customer interactions while efficiently managing multiple tasks with precision. Strong communication and problem-solving abilities drive results and support team objectives. Ready to contribute to a dynamic team in the role of Representative.
Work History
Loan Adjuster
2 Months- Resolved overdue accounts through effective communication and negotiation strategies.
- Developed and implemented streamlined processes for account management and collections workflows.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Loss Mitigation Rep
3 Years 9 Months- Delivered customer service and support, resolving inquiries to enhance client satisfaction.
- Developed relationships with customers by providing prompt responses to requests and inquiries.
- Cultivated customer relationships through timely responses to requests and inquiries.
- Kept current on company policies and procedures to ensure regulatory compliance.
- Maintained up-to-date knowledge of company policies and procedures to ensure compliance with regulations.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
Early Stage Collections Agent
2 Years 3 Months- Ensured compliance with Fair Debt Collection Practices Act and other applicable laws.
- Generated monthly reports detailing account progress to inform strategy and decision-making.
- Monitored compliance with applicable laws such as Fair Debt Collection Practices Act.
- Accurately documented all activities related to collection efforts in accordance with established policies.
- Monitored outstanding account balances and initiated further collections actions.
Education
High School Diploma
Skills
Debt recovery
Client relations
Client relationship management
Customer support
Debt negotiation
Customer relations
Negotiation strategies
Loan restructuring
Active listening
Excellent communication
Adaptability and flexibility
Goal-oriented mindset
Timeline
Loan Adjuster
South Carolina State Credit Union
04.2026 - 06.2026Read More
Loss Mitigation Rep
SoFi
04.2022 - 01.2026Read More
Early Stage Collections Agent
Vive Financial
01.2020 - 04.2022Read More
Taylorsville High School
High School Diploma
Read More