Victoria Lutes
Royal Oak,Michigan
Summary
Social services professional with expertise in case management and interdisciplinary coordination. Demonstrated success in creating effective treatment and discharge plans, as well as advocating for vulnerable populations. Strong collaboration and problem-solving skills to drive positive outcomes for clients.
Overview
2
2
years of professional experience
Work History
Social Services Assistant
Optalis Healthcare
Saint Clair Shores, MI
05.2025 - Current
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Ensured compliance with safety protocols during client interactions and activities.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Conducted regular audits of care plans, psychotropic medication consents, and interdisciplinary team assessments to assess effectiveness, documenting interventions and goal achievements while recommending adjustments accordingly.
- Maintained accurate and confidential client records using electronic health systems.
Foster Care Case Manager
Catholic Charities Of Southeast Michigan
Southfield, Michigan
12.2024 - 05.2025
- Collaborated with multidisciplinary teams to support foster youth needs.
- Provided guidance on navigating the foster care system for families.
- Advocated for many children in court settings and to potential parents.
- Conducted home visits to assess safety and well-being of children in foster homes.
- Advocated on behalf of clients in order to obtain necessary resources or services from outside organizations or government agencies.
- Conducted detailed assessments for children and parents, identifying key needs and strengths.
Front Desk Administrator
Flourishing Lives Occupational Therapy
Saint Clair Shores, Michigan
06.2023 - 12.2024
- Coordinated communication between therapists and clients regarding treatment plans.
- Processed insurance claims and verified patient coverage details.
- Trained new staff on front desk procedures and customer service protocols.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Collaborated with Community Mental Health to obtain necessary authorizations for patients to receive occupational and speech therapy services.
- Established a comprehensive training program for new hires, with SOPs for all essential functions and tasks.
Education
Master of Science - Social Work
Wayne State University
Detroit, MI05-2026
Bachelor of Science - Psychology
Wayne State University
Detroit, MI05-2022
Wayne State University
Detroit, MISkills
- Case management
- Resource coordination
- Effective communication
- Client advocacy
- Interdisciplinary collaboration
- Needs and Client assessment
- Treatment planning
Timeline
Social Services Assistant
Optalis Healthcare
05.2025 - Current
Foster Care Case Manager
Catholic Charities Of Southeast Michigan
12.2024 - 05.2025
Front Desk Administrator
Flourishing Lives Occupational Therapy
06.2023 - 12.2024
Master of Science - Social Work
Wayne State University
Bachelor of Science - Psychology
Wayne State University
Wayne State University
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