Summary
Overview
Work History
Education
Skills
References
Timeline
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Victoria Luttrell

Colorado Springs,CO

Summary

Dynamic and results-oriented professional with a diverse background, including a pivotal role at Amazon and extensive experience in HR, customer service, and operations. Excelled in improving team performance and customer satisfaction, leveraging skills in data entry and clear communication. Proven track record of enhancing efficiency and implementing effective personnel relations strategies.

Overview

8
8
years of professional experience

Work History

Warehouse Worker

Amazon
Colorado Springs, CO
10.2024 - 01.2025
  • Used pallet jacks to move items to and from warehouse locations.
  • Used digital database to keep records of units and stock moved.
  • Operated scanners, computers, and other equipment to track orders.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Staged and sorted multiple types of products for loading.
  • Organized warehouse space for efficient storage of products.

Human Resources Specialist

U.S. Army Active Duty
Fort Carson, CO
11.2021 - 11.2023
  • Provided essential support to address individual HR needs of employees.
  • Provided guidance to managers on disciplinary action and performance management.
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Worked cross-functionally to optimize efficiency and execute on HR business processes.
  • Analyzed employment-related data and prepared reports.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
  • Coordinated training and development programs to enhance employee skills and support career growth.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.

Server

Applebee's Neighborhood Grill & Bar
Great Bend, KS
04.2021 - 11.2021
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and confirmed complete orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Took orders from customers accurately and in a timely manner.

Kitchen Lead

Casey General Store
Hoisington, KS
10.2020 - 11.2021
  • Adjusted prep sheet for proper production on each shift, communicating adjustments to kitchen team.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained accurate records of inventory, supplies, and orders.
  • Resolved customer complaints promptly and professionally.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Ensured compliance with local health department regulations.

Crew Member

Dairy Queen Grill & Chill
Hoisington, KS
05.2017 - 10.2020
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Assembled and served meals according to specific guest requirements.
  • Took orders from patrons and input selections into store computer system.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Restocked kitchen supplies including food products and utensils.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Packed fast food products in approved containers, cups, and bags.

Grocery Clerk

Town and Country Market
Hoisington, KS
05.2017 - 10.2020
  • Created and built product displays to engage customers through visual merchandising.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Utilized knowledge of store layout to efficiently restock products and assist customers.
  • Organized backroom storage areas according to company standards.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Maintained work area and kept cash drawer organized.
  • Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.

Education

Human Resource Specialist Certification - Human Resources Training

Adjutant General School
Fort Jackson, SC
04-2022

Military Basic Training - Military

U.S. Army
Fort Jackson, SC
02-2022

High School Diploma -

Hoisington High School
Hoisington, KS
11-2021

Skills

  • Assembly and production
  • Labeling and sorting
  • Data entry
  • Basic mathematics
  • Attention to detail
  • Space optimization
  • Clear communication
  • Multitasking and organization
  • Quality control
  • Problem-solving
  • Stacking and staging
  • Team collaboration
  • Inventory control
  • Punctual and dependable
  • Health and safety regulations
  • Time management
  • Self-motivated and disciplined
  • Operations support
  • Order fulfillment
  • Verbal and written communication
  • Cleaning and organizing
  • Order preparation
  • Record preparation
  • Policies implementation
  • Performance management
  • Customer service delivery
  • Employee relations
  • Personnel relations
  • Food handling
  • Positive and professional

References

References available upon request.

Timeline

Warehouse Worker

Amazon
10.2024 - 01.2025

Human Resources Specialist

U.S. Army Active Duty
11.2021 - 11.2023

Server

Applebee's Neighborhood Grill & Bar
04.2021 - 11.2021

Kitchen Lead

Casey General Store
10.2020 - 11.2021

Crew Member

Dairy Queen Grill & Chill
05.2017 - 10.2020

Grocery Clerk

Town and Country Market
05.2017 - 10.2020

Human Resource Specialist Certification - Human Resources Training

Adjutant General School

Military Basic Training - Military

U.S. Army

High School Diploma -

Hoisington High School

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