Victoria Lyles
WARREN,MI
Summary
Detail-oriented and self-motivated professional with valuable customer service experience. Passionate about delivering high-quality results. Seeking opportunities to work for an organization that values diversity, knowledge, and innovation.
Overview
11
11
years of professional experience
Work History
LIVE VERIFICATION AGENT-WFH
U-HAUL COMPANY
PHOENIX, AZ
10.2022 - Current
- Providing one-on-one customer service to new and existing customers simultaneously through high-volume incoming calls, chat, and virtual rental sessions.
- Managing customer inquiries with enthusiasm, identifying and resolving technical troubleshooting effectively.
- Informing customers of products and services while remaining in alignment with company policies and procedures.
- Utilize internal data and reporting tools to detect fraud or suspicious activity.
- Working with other departments through various communication platforms, group chat, and detailed notes to ensure account accuracy.
- Verified customer identities by collecting and examining documents such as driver's license, passport, or other government-issued identification cards.
CUSTOMER SERVICE REPRESENTATIVE-WFH 1099
WORKING SOLUTIONS
DALLAS, TX
05.2020 - 09.2023
- Independent customer service agent working with companies that need customer service, sales, and other support functions.
- Providing the solutions that fit those individualized contracts and prioritizing the clients/customers' needs at each step of the process.
- Maintaining a positive, empathetic, and professional attitude towards customers.
- Responding promptly, while communicating through various channels, acknowledging and resolving complaints.
- Preparing correspondence and fulfilling customer inquiries to ensure satisfaction.
- Assisted customers on how to use various features of Microsoft software applications, including Word, Excel, PowerPoint, and Outlook.
MEDICAL RECEPTIONIST
DETROIT COMMUNITY CARE
DETROIT, MI
04.2013 - 03.2020
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
Education
STUDENT-WORK STUDY STUDENT ASSISANT -
WCCCD
DETROIT, MI05.2011
HIGH SCHOOL DIPLOMA -
REGINA HIGH SCHOOL
WARREN, MI06.2007
Skills
- Accuracy and Precision
- Customer Communication
- Analytical and Critical Thinking
- Attention to Detail
- Inbound and Outbound Calling
- Data Entry
- Typing proficiency
- Active Listening
- Empathy and Compassionate Care
- Software troubleshooting
Timeline
LIVE VERIFICATION AGENT-WFH
U-HAUL COMPANY
10.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE-WFH 1099
WORKING SOLUTIONS
05.2020 - 09.2023
MEDICAL RECEPTIONIST
DETROIT COMMUNITY CARE
04.2013 - 03.2020
STUDENT-WORK STUDY STUDENT ASSISANT -
WCCCD
HIGH SCHOOL DIPLOMA -
REGINA HIGH SCHOOL
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