VICTORIA LYLES
San Diego,CA
Summary
Experienced with data analysis, ensuring precise and actionable insights. Utilizes advanced data visualization techniques to communicate findings effectively. Track record of optimizing data management processes for improved efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Specialist
Veterans Village of San Diego
04.2022 - 10.2024
- Managed client data in SANWITS, Apricot, Welligent, SmartCare, and Clarity.
- Generated Quarterly and annual Reports for multiple contractors.
- Audited client charts to ensure compliance with County of San Diego.
- Assisted managers and staff in changing Electronic Health Record platforms.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
Peer Specialist
Mental Health Systems Action East
12.2020 - 01.2022
- Helped program participants navigate career planning and work environments by offering personalized mentorship
- Fostered an inclusive atmosphere that encouraged collaboration among diverse individuals
- Empowered program participants to deepen civic engagement, community service, and volunteerism
Rideshare Driver
Uber Technologies
04.2017 - 03.2020
- Verified vehicle cleanliness and up-to-date maintenance to provide safe, clean riding services
- Utilized cellular technology for navigation
- Ensured compliance with all applicable laws, regulations, and company policies related to rideshare services
Clinical Data Specialist
Volunteers of America
01.2015 - 01.2017
- Delivered recommendations and best practices to data management team
- Developed automated tools for routine tasks, such as data extraction or report generation
- Coordinated entry, matching and reporting on compiled information
- Collaborated with cross-functional teams on data-driven projects
Intake Specialist
Volunteers of America
07.2010 - 01.2015
- Maintained strict confidentiality of all patient information according to HIPAA guidelines
- Completed client screenings and intake assessments in compliance with County of San Diego contracts
- Trained staff during Electronic Health Record transition to ServicePoint
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Education
Computer Science And Information Systems
Grossmont College
El Cajon, CA06-2026
Skills
- Outstanding interpersonal abilities
- Customer Relationship Management
- Data Quality Management
- Ethical Practice
- Policy Knowledge
- Microsoft Office proficiency
- Problem Solving
- Compiling data
- Spreadsheet management
- Data governance
Accomplishments
Brought multiple programs into compliance with County of San Diego contract requirements.
Outcomes of clients completing programs, obtaining jobs and/or education, remaining arrest free, and securing permanent housing upon exit improved by 40%.
Clients' use of community resources and self-sufficiency increased by 35%
Certification
Currently enrolled in Google Data Analytics through Coursera. Expected completion July 2025.
Timeline
Data Specialist
Veterans Village of San Diego
04.2022 - 10.2024
Peer Specialist
Mental Health Systems Action East
12.2020 - 01.2022
Rideshare Driver
Uber Technologies
04.2017 - 03.2020
Clinical Data Specialist
Volunteers of America
01.2015 - 01.2017
Intake Specialist
Volunteers of America
07.2010 - 01.2015
Currently enrolled in Google Data Analytics through Coursera. Expected completion July 2025.
Computer Science And Information Systems
Grossmont College
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