Victoria Mach
San Mateo,CA
Summary
Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. Known for having a positive attitude and consistently exceeding performance standards.
Overview
10
10
years of professional experience
Work History
Volunteer
Friendship Line
05.2023 - Current
- Listened to older adults' concerns and provided encouragement, emotional support, and resources.
- Engaged callers in conversation to determine feelings and apprehensions.
- Proven ability to manage challenging calls and take notes while attentively listening to calls.
Volunteer
Crisis Text Line
03.2023 - Current
- Supported individuals, especially young adult dealing with mental health and emotional issues.
- Determined texters' risk of self-harm or other dangerous behaviors.
- Developed safety plans for texters and provided resources.
Cashier and Waitress
The Cheesecake Factory
10.2019 - 02.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers determine food choices and allergy restrictions.
- Worked fast and organized in a fast-paced environment.
Waitress
SushiPlus
01.2014 - 11.2018
- Developed strong customer service skills and improved the ability to connect effectively with customers from diverse backgrounds and personalities.
- Used communication and problem-solving skills to resolve customer complaints.
- Developed strong cooperative relationships with coworkers and owners.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA05.2024
Certified Clinical Medical Assiatant
San Francisco State University
San Francisco, CA11.2023
Adult And Pediatric First Aid/CPR/AED
American Red Cross
San Jose, CA10.2023
Cosmetology
Asian American International Beauty College
Westminster, CA06.2013
Skills
- Knowledge of Pathology Psychology
- Medication Administration Techniques
- Psychotropic Medications Knowledge
- Vital Signs Documentation
- Observational Skills and Patient Care
- Active Listening and Clear Communicator
Timeline
Volunteer
Friendship Line
05.2023 - Current
Volunteer
Crisis Text Line
03.2023 - Current
Cashier and Waitress
The Cheesecake Factory
10.2019 - 02.2020
Waitress
SushiPlus
01.2014 - 11.2018
Bachelor of Arts - Psychology
San Francisco State University
Certified Clinical Medical Assiatant
San Francisco State University
Adult And Pediatric First Aid/CPR/AED
American Red Cross
Cosmetology
Asian American International Beauty College
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