Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Machuca

Pecos,Texas

Summary

Dynamic professional with a proven track record at Dairy Mart, excelling in customer relationship management and team leadership. Successfully developed strategic sales plans, enhancing revenue growth and client satisfaction. Adept at coaching and mentoring staff, fostering a motivated workforce while streamlining operations to achieve efficiency and excellence in service delivery.

Overview

2026
2026
years of professional experience

Work History

Manager/Carhop Server

Dairy Mart
05.2024 - Current
  • Assisted in developing operational strategies to improve team efficiency.
  • Collaborated with cross-functional teams to streamline project workflows.
  • Supported management in daily administrative tasks and scheduling activities.
  • Engaged in training sessions for new employees on company protocols.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Sales Manager

AutoZone
01.2023 - 04.2024
  • Developed and implemented strategic sales plans to achieve revenue growth targets.
  • Trained and mentored sales team members to enhance performance and customer engagement.
  • Analyzed market trends and competitive landscape to inform product positioning strategies.
  • Collaborated with cross-functional teams to optimize inventory management and supply chain efficiency.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Front Desk Receptionist

Hotel 6
2023 - 04.2023
  • Managed multi-line phone system, directing calls and messages to appropriate staff efficiently.
  • Assisted clients with inquiries, providing exceptional customer service and support at all times.
  • Streamlined check-in and check-out processes, enhancing guest experience and operational flow.
  • Coordinated scheduling for appointments and meetings, optimizing calendar management for staff.
  • Maintained organized front desk area, ensuring a welcoming environment for visitors and clients.
  • Trained new receptionists on standard operating procedures and customer service protocols effectively.
  • Monitored office supplies inventory, facilitating timely reordering to prevent shortages or delays.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.

Education

High School Diploma -

Midland Lee High School
Midland, TX
05-2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building
  • Customer relationship management (CRM)
  • Staff development
  • Coaching and mentoring
  • Employee onboarding
  • Clear communication

Languages

Spanish
Professional Working

Timeline

Manager/Carhop Server

Dairy Mart
05.2024 - Current

Sales Manager

AutoZone
01.2023 - 04.2024

Front Desk Receptionist

Hotel 6
2023 - 04.2023

High School Diploma -

Midland Lee High School

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