Victoria Macias
Roseville,CA
Overview
6
6
years of professional experience
Work History
Support Program Coordinator
SolarEdge
Roseville, CA
06.2020 - Current
- Coordinating retrieval of company property from customers across the state while working with the logistics team in retrieval process
- Assisting with rollouts of new and updated products for commercial and residential operations
- Work with external customers on diagnosing technical issues with solar products and with internal field agents on troubleshooting issues with various products
Server/Bartender
Buca Di Beppo
Roseville, CA
10.2023 - Current
- Develop and maintain the training schedule for new employees
- Assign daily task lists to staff members for each shift
- Accountability for assigned areas of opening and closing sections
- Effectively communicate with outside vendors and field locations regarding products
- Make recommendations to improve the overall quality of customer service to upper management
Customer Service Representative/Team Lead
VoxPro
Folsom, CA
01.2019 - 05.2020
- Assisted clients with onboarding and made outbound calls on Zendesk
- Training lead with Sales and Lockout teams
- Exercised safe practices while dealing with confidential information by being PCI DSS compliant
- Assist clients with troubleshooting
- Managed a group of twenty-three agents
- Became the Vice president of ‘Sports and Social’
Timeline
Server/Bartender
Buca Di Beppo
10.2023 - Current
Support Program Coordinator
SolarEdge
06.2020 - Current
Customer Service Representative/Team Lead
VoxPro
01.2019 - 05.2020