Summary
Overview
Work History
Education
Skills
Timeline
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Victoria MacNeal

Lyndonville,VT

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Shift Leader

Mosaic
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Coffee Barista

Freighthouse Market & Cafe
06.2022 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.

Activities Assistant

Barre Gardens Nursing Home
03.2020 - 06.2020
  • Engaged residents through events, small groups, and personal attention.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Scheduled movies, entertainment, and other special events.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.

Customer Service Cashier

Horizons Deli
07.2018 - 07.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

Lyndon Institute
Lyndonville, VT
06.2019

Skills

  • Sales Reporting
  • Continuous Professional Improvement
  • Technical Proficiency
  • Verbal and Written Communication
  • Sales Expertise
  • Diplomatic and Fair
  • Issue Resolution
  • Cash Handling
  • Guest Satisfaction

Timeline

Shift Leader

Mosaic
06.2022 - Current

Coffee Barista

Freighthouse Market & Cafe
06.2022 - Current

Activities Assistant

Barre Gardens Nursing Home
03.2020 - 06.2020

Customer Service Cashier

Horizons Deli
07.2018 - 07.2019

High School Diploma -

Lyndon Institute

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Victoria MacNeal