Victoria Madsen
Pueblo,Colorado
Summary
At Cinemark Tinseltown, excelled in customer engagement and box office operations, enhancing patron experiences through exceptional service and effective multitasking. Demonstrated punctuality, reliability, and adeptness in high-pressure situations, fostering positive relationships and maintaining a professional, safe environment. Achieved seamless team collaboration, showcasing strong relationship-building and cash-handling skills.
Overview
2
2
years of professional experience
Work History
Theater Team Member
Cinemark Tinseltown
07.2022 - Current
- Consistently arrived punctually for shifts while maintaining a professional appearance per theater dress code policies.
- Collaborated effectively with colleagues during high-pressure situations such as sold-out performances or emergency evacuations.
- Provided exceptional customer service by assisting patrons with accessibility needs or resolving any concerns promptly and professionally.
- Maintained a clean and safe theater environment for patrons by diligently addressing any hazards or cleanliness issues.
- Facilitated a positive first impression for patrons by greeting them warmly upon arrival and providing clear directions or assistance as needed.
- Fostered positive relationships with patrons by actively engaging in friendly conversation and answering questions about upcoming events or performances.
- Demonstrated excellent attention to detail when monitoring audience behavior during performances, promptly addressing any disturbances or distractions.
- Promoted a positive work environment among fellow staff members through clear communication, teamwork, and mutual respect.
- Streamlined patron experiences by swiftly resolving seating conflicts or other issues that arose during performances.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Education
High School Diploma -
Discovery Canyon Campus High School
Colorado Springs, CO06.2022
Skills
- Box Office Operations
- Cash handling proficiency
- Customer Service
- Punctual and Reliable
- Effective Multitasking
- Team Collaboration
Timeline
Theater Team Member
Cinemark Tinseltown
07.2022 - Current
High School Diploma -
Discovery Canyon Campus High School
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