Victoria Mahand

• Fostered a welcoming atmosphere for open dialogue, promoting constructive discourse among participants during panel discussions or Q&A sessions.
• Received numerous accolades from event hosts for exceptional communication skills and ability to connect with diverse audiences.
• Delivered high-quality training workshops for professionals seeking to enhance their skill sets or earn continuing education credits.
• Elevated audience engagement by incorporating multimedia presentations and real-world examples into seminars.
• Designed effective visual aids for presentations, enhancing comprehension of key concepts among attendees.
• Generated positive feedback from attendees through delivery of dynamic and interactive speaking sessions.
• Ensured participant understanding by skillfully breaking down complex topics into easily digestible information.
• Fielded audience questions with poise and expertise, fostering collaborative learning environment during seminars.
• Enhanced seminar content by collaborating with subject matter experts to ensure accuracy and relevance.
• Collaborated closely with event coordinators on logistical planning efforts, guaranteeing seamless execution of speaking engagements.
• Implemented stories and anecdotes into speeches to make information more entertaining.
• Presented information regarding Optimizing Study Habits to groups of 20-30 college students.
• Conducted classes and workshops for students on special topics of interest.
• Helped students meet course goals by establishing clear objectives for lessons, units and projects.
• Assisted students in developing self-advocacy and support skills.
• Advised students on selecting and developing effective study habits for self-enrichment topics.
• Implemented research-based curriculum and instructional strategies for self-enrichment topics.
• Provided feedback, guidance and support to students on participation and performance.
• Facilitated learning of various self-enrichment topics through detailed lesson plans.
• Created interactive activities to engage students and maximize learning.
• Met needs of different students by adapting teaching materials and methods.
• Helped clients set and achieve health and wellness goals.

• Delivered high-quality training sessions, ensuring participants developed a thorough understanding of subject matter.
• Led 4 day training sessions using interpersonal skills and adult learning theory to maintaining high levels of participant interaction and engagement throughout event duration.
• Fostered inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Reviewed and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
• Built rapport with diverse groups of participants by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
• Maintained current knowledge of automotive industry trends and, staying informed on new facilitation methods, and adapting them to unique needs of training participants.
• Promoted continuous learning within organization by sharing best practices and lessons learned from various facilitation experiences.
• Facilitated dialogue between participants and co-facilitators , family to enhance facilitation and training delivery.
• Delivered upbeat and interesting presentations to promote participant interaction and engagement.
• Used diverse teaching materials and motivational approaches to reduce learning challenges and engagement barriers.
• Researched and analyzed individual parties' positions to understand dispute background.
• Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
• Used mediation techniques to facilitate communication between participants, and client (Ford), to provide support and understanding.

• Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
• Improved organizational policies by designing and implementing effective training programs-Mitigating Gender and Racial Bias.
• Coached employees on best practices, providing constructive feedback to support their professional growth in DEI.
• Provided one-on-one coaching to help individuals reach their full potential within the organization structure.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
• Facilitated team-building exercises that fostered DEI collaboration and communication among departments.
• Monitored participant workflow and behaviors throughout training process.
• Performed continuous evaluations of policy implementation to maintain DEI effectiveness.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Developed effective training plans based on department needs and objectives.

• Delivered high-quality presentations focused on professional development, organizational behavior, and process and procedures boosting overall skillsets.
• Increase training performance and achievement of training delivery through structured coaching, role modeling, and team meetings.
• Mentored new trainers, fostering professional growth and building strong team culture.
• Assisted trainers in navigating facilitation challenges, offering expert guidance and strategic recommendations.
• Provided ongoing support to new trainers, ensuring long-term success of implemented best practices for training delivery.
• Evaluate success of training programs and recommended improvements to upper management to enhance effectiveness.
• Prepared presentations to explain revisions, enhancements and process improvements of curricula or training delivery and design.
• Maintained database systems to track and analyze professional development of trainers.

• Facilitated high-quality training programs for over 1500 adult learners yearly.
• Streamlined training processes by identifying areas of improvement and implementing targeted solutions.
• Public speaking at national conference presentations on evidence based program models, research, and product offerings
• Boosted participant engagement with interactive workshops, group activities, and hands-on exercises.
• Facilitated open lines of communication between management and trainers, ensuring that training programs remained relevant to both organizational goals and individual needs.
• Mentored new trainers with personalized coaching, accelerating their integration into the training department structure.
• Championed a culture of continuous learning within the organization, fostering professional growth among staff members at all levels.
• Increased overall productivity by conducting regular skill gap analyses and addressing identified weaknesses through targeted training initiatives.
• Led internal certification programs that resulted in a greater number of qualified employees holding specialized roles within the training department.
• Delivered engaging presentations and facilitated group discussions for optimal participant involvement.
• Utilized various assessment tools to measure individual progress post-training implementation, adjusting curriculum as needed based on data-driven insights.
• Built constructive trainer and vendor relationships for successful program delivery.
• Created and maintained detailed training records and reports for management review.
• Facilitated virtual, in-person and blended learning sessions.
• Trained and mentored 3 new trainers hired to fulfill various roles.

• Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
• Collaborated with department managers to identify skill gaps and develop targeted training interventions.
• Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
• Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
• Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
• Created a positive learning environment by incorporating adult learning principles into all instructional designs.
• Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning strategies.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Empowered students to take ownership of their education by facilitating opportunities for independent research projects within specific areas of interest.
• Increased student retention by providing individualized support and tailored feedback on assignments.
• Boosted class participation rates by fostering a positive and collaborative learning environment.
• Improved overall course quality through the implementation of regular evaluations, incorporating student feedback into future improvements.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
• Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
• Conducted engaging in-class discussions to facilitate learning and encourage participation.
• Taught diverse student population by employing various learning styles and abilities.

Family Crisis Intervention:

• Provided comprehensive social services to over 500 families, including creating treatment plans and generating resources.
• Effectively implemented 12 weeks of Structural Family and Cognitive Behavior Therapy through New Jersey Superior Court
• Frequently decreased out of home placement and court involvement through individual, family, and anger management counseling, and weekly team meetings with probation officers and child protection services
• Impact: Increase in family bonding, improved family communication by 5%, and decrease in out-of-home placement by 1%

Group Counseling: Adolescent Sex Offenders

• Consistently co-facilitated weekly therapy group for over 30 male adolescent sex offenders age (11-18)
• Successfully decreased recidivism of sex offense thorough implementation of specialized sex offender curriculum
• Assisted clients in personal develop techniques for day-to-day life difficulties that could be precursors to re-offend
• Routinely collaborated with juvenile probation officers to monitor and evaluate compliance with program policy and terms of probation
• Impact: 4 out of 6 youth successfully completed graduated without further court involvement

Group Counseling: Victims of Crime-Cooper University Hospital

• Effectively facilitated weekly support groups for victims of crime utilizing trauma informed techniques
• Proactively worked with families to define needs and goals for provision of long-term care
• Met with existing customers and prospects to discuss needs of Victims of Crime and recommended optimal solutions.
• Attended meetings and worked directly with hospital providers and staff, law enforcement and community providers to reduce re-victimization and retaliation
• Regularly co-facilitated weekly therapy group for male adolescent sex offenders age (11-18) through implementation of specialized sex offender curriculum
• Successfully helped clients to develop techniques for management of day-to-day life challenge that create risk of re-offending
• IMPACT: 5 out of 6 group members successfully completed within 1 year of enrollment without incidence of court involvement

Psychological First Aid Responder

• Developed relationships with communities and schools to build trust for immediate response during aftermath of disasters
• Thoroughly worked with schools, hospitals, communities to provide short term coping skills to reduce initial distress
• Led research efforts to provide referrals for long term support with evidenced based strategies to decrease crisis by 100%

Girls Circle Program:

• Pitched and built new programming strategies and one-off feature shows to boost program participation.
• Met with project stakeholders on regular basis to assess progress and make adjustments to improve program delivery by 100%
• Provided ongoing direction and leadership for program operations of 10 staff members and interns.
• Routinely conducted weekly quality assurance for program improvement and sustainability
• Identified costs involved for program operations, marketing materials, and staff payroll to keep in line with departmental budget

Family Support Center:

• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Identified strategies to improve client enrollment, boost staff morale, and reach program goals/objectives.
• Collaborated weekly, biweekly, and monthly meetings with stakeholders to uncover issues, identify solutions and offer guidance.
• Routinely monitored program budgets and data reporting to meet quarterly fiscal and programming requirements.
• Impact: Increase in program attendance and decrease in court involvement

Truancy Reduction Services:

• Improved success of program by making proactive adjustments to operations for employee retention.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones for case review and support with meeting objectives and goals
• Identified risks and problem solved with families to decrease court involvement by 100%.
• Met and collaborated with frequent communication with school administrators, judicial staff, and community partners to measure client progress during treatment
• IMPACT: Increased school attendance from 1 day to 5 days per week