Victoria March
Alanson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server/Bartender Shift Manager
Buffalo Wild Wings
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Boyne Mountain Spa
04.2022 - Current
- Assessed condition of clients' skin in order to make recommendations to improve skin quality
- Analyzed skin condition and made appropriate product recommendations
- Fostered friendly, warm and exceptional customer experience
- Carried out product inventory checks, charting and consultations
- Resolved customer complaints and facilitated conflict resolutions
- Handled busy schedules and stayed on top of key deadlines
- Recommended retail products for at-home use
- Stocked treatment rooms with proper supplies
- Sterilized equipment for patient treatments
Server/Bartender/Restaurant Front of House Manager
Indian River Golf Course
01.2018 - 10.2024
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Coordinated special events including private parties
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Receptionist
Petoskey Surgeons
01.2020 - 01.2021
- Determined the needs of 50+ patients/visitors
- Verified identification of every patient that came in
- Multitasked a variety of duties including operating high volume phone calls, collect and post co payments, schedule patients accordingly and work in a fast pace work environment
- Handled patient inquiries via phone or fax in a timely manner
- Contributed to a team effort to ensure patient happiness daily
- Confirmed appointments, communicated with clients and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
Douglas J Aveda Institute
02.2022
Lake Superior State University
01.2018
High School Diploma -
Onaway Area Community Schools
01.2016
Skills
- Customer Service & Communication
- Time Management
- Planning & Organization
- Multitasking
- Dependable & Hard Working
- Fast Learner
- Exceptional Customer Service
- Computer Skills
Timeline
Server/Bartender Shift Manager
Buffalo Wild Wings
04.2023 - Current
Boyne Mountain Spa
04.2022 - Current
Receptionist
Petoskey Surgeons
01.2020 - 01.2021
Server/Bartender/Restaurant Front of House Manager
Indian River Golf Course
01.2018 - 10.2024
Douglas J Aveda Institute
Lake Superior State University
High School Diploma -
Onaway Area Community Schools
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