Victoria-Marie Guggisberg

Daily coverage for surgical support in Orthopedic/ Neuro Spine surgeries, Cranial surgery consisting of Biopsies, Tumor Resections, and Shunts including trauma cases. Would run more than one surgery at a time, and multiple surgeries in a day.

• Along with installing of equipment at new facilities
• Working with coordinators & nurse managers, for scheduling and education purposes
• Create Quick Reference Guides for staff as needed for each individual hospitals preferences
• While in surgery, assisted the set up of the devices that were to be used by the Surgeon and support staff, directing the radiology team for the placement of the inter-operative scan, and then running the system that the surgeons tools linked to, for the best outcome of a spine and cranial procedure.

• Role entailed participating in Demos, Installs, and Continuing Education, for all accounts (ASC or Hospital) in the Southeast
• Assisting the sales team in providing clinical/ product support to distributors, and/ or customers
• Lead the pre-demonstration (pre-demo) process required to ensure that a successful clinical demonstration process occurs
• Be a primary resource for the training of customers on the proper use of equipment in the clinical setting (including training of various Endo-therapy accessories) Be a primary resource for educational materials in the field
• Work in conjunction with the Product & Marketing Team in the on-going development of required educational resources for the customer, Product, Sales, or Field Service Team
• Support the training of Clinical & Endo-therapy Product Specialists business partners when requested. Perform as the field-based expert on proper reprocessing techniques for use by customers
• Provide weekly and/or monthly reports to management as directed
• Provide and maintain customer data for integration into a future database application
• Supported 4 sales personnel in territory, along with maintaining own schedule with hospitals and ASC’s as needed support
• Worked along side the physicians, staff, coordinators, and CEO’s of these facilities, on a day to day basis.
• Supported trade shows on the floor and in the hands on teaching sessions of national shows, along with smaller regional shows.p
• Supported as the lead Clinical Specialist in 2 of the largest installs in the Southeast, with over 100 scopes for each install.

• Role included: Training sales team, along with launching & implementing the product at hospitals, including educating the physicians and staff of each hospital, and continuous case support as needed, through the US.
• Kept record of all cases per site, month, and overall case count throughout the company.
• Supported sales team at trade shows when necessary

• Role was to support my territory manager Travis Luther, with the needs of case coverage, training of new hospital staff, and of physicians as new devices/ product was rolled out
• Obtained weekly procedure schedules from the 7 hospitals that I supported and triaged as too where I was needed for support
• Assisted product manager with collecting data for low profile probe as re- quested
• Also helped facilitate ERCP training to NinePoint staff, with the roll out of the low profile probe.

• Worked in a fast paced highly functioning team environment, which included prep- ping and assisting in procedure rooms, with physicians and nurses
• Was responsible for making sure equipment before, during, and after procedures was maintained, and set up supplies that were required for specific procedures
• Advanced Procedure trained in DBE & ERCP.

• Worked with various levels of providers and services, for 15 operating rooms
• Prepped patients for all surgical procedures, along with assisting regional anesthesia team pre/post surgery
• Became a Bronze Mayo Quality Fellow, headed a 5S project and was awarded first place, from hospital com- petition.

• Assist nursing staff with patient care in the hospital setting
• Duties include monitoring vial signs, observing, patients’ physical, mental, and emotional condition
• Frequent charting, purposeful rounding, total care and transport of patients
• Was recognized as a Brand Ambassador for the launch of Mayo Clinic Health Care System.

• Legacy MBNA- Bank of America project, as an account manager for personal credit card holders, consistently exceeding sales objectives
• Top sales person for several months, with 40 balance transfers totaling over $300,000 in one month.

• Assisted training for Johnson & Johnson implementation part 2, Portal gatekeeper for Johnson & Johnson HR cases, –Also earned the Performance Plus Bronze award.

• Building client relationships and rapport, sharing best practices, while adapting to the ever-changing demands and needs from the client
• Monitoring of agents licensing
• Was the administrative assistant for Jacksonville and took on Chattanooga’s call center in December 2009.