Victoria Markel
Glendale,OR
Summary
Highly motivated professional with 6 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
6
6
years of professional experience
Work History
Retention Representative
Cox Communications
Phoenix, AZ
05.2024 - Current
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Suggested new products or services based on individual needs identified during conversations with customers.
- Consistently tracked and minimized revenue deterioration
Owner/Photographer
Tori Kreckman Photography
Surprise, AZ
08.2018 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Developed relationships with vendors, venues, and other professionals in the wedding industry.
- Operated and maintained extensive range of photographic and video equipment.
Barista
Dutch Bros
Surprise, AZ
05.2022 - 08.2023
- Maintained relationships with existing clients by providing superior customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Supported highest standards of conduct and service to support company reputation.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Northern Arizona University
Flagstaff05-2020
Skills
- Business Management
- Marketing Tactics
- Customer Relations
- Team Leadership
Timeline
Retention Representative
Cox Communications
05.2024 - Current
Barista
Dutch Bros
05.2022 - 08.2023
Owner/Photographer
Tori Kreckman Photography
08.2018 - Current
Bachelor of Science - Hotel, Motel, And Restaurant Management
Northern Arizona University
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