Driven marketing professional with a proven track record, enhancing brand engagement and customer satisfaction. Skilled in digital marketing and creative thinking, I excel in audience engagement and content strategy. Leveraged storytelling and social media prowess to significantly boost brand presence and lead generation.
Hi, I’m
Victoria Marquez
Miami,FL
Summary
Overview
5
years of professional experience
Work History
Global Business International
Marketing & Sales Assistant
12.2019 - 07.2022
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Developed strong rapport with customers and created positive impression of business.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Identified appropriate marketing channels and target customers for campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Onboarded new team members and coached personnel in marketing tasks.
Hey Day Marketing
Content Creator
11.2022 - 06.2024
Job overview
- Applied current editing and photography tools to tell great stories.
- Implemented strategies and tactics to grow followers on social media channels.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Develop original content through social listening and independent sources.
- Supported company growth initiatives by leveraging storytelling techniques in crafting impactful press releases that garnered widespread media attention.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Analyzed conversion and bounce rates to measure success of content.
- Produced original, creative content for promotional advertisements and marketing materials.
- Created content for websites and online publications.
- Studied and commented on current news and trends.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
Education
Los Andes UniversityMerida, Venezuela
No Degree from Social Communication & Marketing
06.2021
University Overview
La PresentacionMerida, Venezuela
High School Diploma
06.2016
University Overview
Skills
- Video Editing
- Creative Thinking
- Audience Engagement
- Customer Service
- Content Strategy
- Brand Development
- Digital Marketing
- Video Creation and Editing
- Social Media Platforms
- Attention to Detail
- Editing and review
- Media Production
- Team Building and Leadership
- Networking skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Content Creator
Hey Day Marketing
11.2022 - 06.2024
Marketing & Sales Assistant
Global Business International
12.2019 - 07.2022
Los Andes University
No Degree from Social Communication & Marketing
La Presentacion
High School Diploma
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