Victoria Martuscelli
Bradenton,FL
Summary
Results driven professional with decades of extensive coaching experience in the corporate business world and health field. Client-focused Holistic Health Coach, with over 5 years of success, coaching individuals to help improve their wellbeing, full body health & fitness. Exceptional at making effective health suggestions to clients based on knowledge of diseases and health conditions, determining individual solutions for each. Specialize in inflammation, hormone imbalance, stress management, and sleep restoration. Dedicated to helping individuals discover the root cause of chronic ailments, pain & negativity mindsets, creating a new feeling of wellness & health.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Holistic Wellness Health Coach
Lavender Lifestyle, LLC
12.2019 - Current
- Monitored clients' progress and compared to pre-determined health targets.
- Collaborated with clients to develop plan of action based on health goals.
- Gathered health data from clients using self-assessment tools.
- Reported on clients' health status by interpreting data.
- Provided necessary health education training for patients.
- Improved general health of clients by sharing nutrition information and fitness tips.
- Implemented communication strategies and resources to achieve public health objectives.
- Collaborated with internal and external service providers to implement health and social service interventions.
- Promoted public health education through social media content & collaborations.
- Public speaking on numerous venues, including non profit and business organizations on the subject of health and wellness.
Senior Vice President,
Investors Bank
01.2008 - 05.2022
- Resolved all client-related messages, emails, and phone calls
- Received and tracked all prescription, medical records & document requests
- Monitored the Zendesk system and prioritized requests in order of receipt.
- Communicated with prescribers and pharmacies regarding Rx status.
- Maintained shared prescriber calendar with client appointments
- Communicated with clients regarding Rx orders and appointment requests
- Coordinated prescriptions with medication department & online Rx order companies
- Provided plan costs for client-plan options
- Guided clients through plan upgrade & cancellation request process
- Maintained shared lists/spreadsheets for MD reassignment & medical record history purposes
- Entered client contact/communication notes in Zendesk & EMR Systems
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Exceeded company productivity standards on consistent basis.
- Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
- Led global expansion efforts by entering new markets with tailored product offerings suited to local preferences.
- Directed successful mergers and acquisitions that expanded company capabilities while minimizing integration challenges.
- Spearheaded cost reduction efforts, identifying opportunities for savings and negotiating better vendor contracts.
- Revamped sales strategies to increase customer acquisition rates while maintaining strong profit margins.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Launched groundbreaking products that captured market share from competitors while generating substantial revenue growth.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
Chief Retail Officer
Millennium Bank
04.2003 - 12.2007
- Provided customer treatments remotely.
- Communicated with physicians to provide updates on patient care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Provided in-home therapeutic treatments to patients after hip replacement surgery.
- Answered questions from patients via email, phone and in person.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Documented each patient case with updates in computer system.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared written communications, reports and documents to ensure smooth operations.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Contributed to patient care plan development and monitoring in outpatient setting.
- Trained patients in correct use, storage and maintenance of assistive devices.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
Integrative Holistic Health Coach - Health And Wellness
Institute For Integrative Health (IIN)
Minneapolis, MN05.2024
Bachelor of Science - Psychology
Capella University
05.2024
Associate of Science - Organizational Leadership
Capella University
Minneapolis, MN05.2017
Skills
- Educating healthcare clients
- Nutritional health
- Gathering information
- Expertise in Herbal Solutions
- Relationship building
- Active listening
- Microsoft Office
- Planning
- Data gathering and Analysis
- Case Management Expert
- Empathetic and patient
- Time management Proficiency
- Root cause discovery
- Physical Conditioning
- Progress Reports
- Client Evaluations & Assessments
- Therapeutic Exercise & Interventions
Certification
- Licensed Diabetes Educator
- Certified Lymphedema Therapist
- Strength & Training Specialist
- Licensed Physical Therapist Assistant
- Herbal Solutions & Interventions
Timeline
Holistic Wellness Health Coach
Lavender Lifestyle, LLC
12.2019 - Current
Senior Vice President,
Investors Bank
01.2008 - 05.2022
Chief Retail Officer
Millennium Bank
04.2003 - 12.2007
Integrative Holistic Health Coach - Health And Wellness
Institute For Integrative Health (IIN)
Bachelor of Science - Psychology
Capella University
Associate of Science - Organizational Leadership
Capella University
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