Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Mason

Dallas

Summary

I have extensive experience in customer service, as I have worked in the industry since the age of 15. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. I am recognized for for being friendly and reliable, as well as always maintaining a positive attitude. I am committed to teamwork and delivering exceptional service in any job or task granted. I am eager to learn and develop knowledge in different fields of work. I also deliver the ability of quickly grasping new systems while paying attention to detail.

Overview

4
4
years of professional experience

Work History

Cashier

Kim's Convenience Stores
11.2024 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Built relationships with customers to encourage repeat business.

Cashier

Fix N Feed
08.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Server

Tasty Gator
12.2021 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Carhop Server

Sonics Drive In
02.2021 - 12.2021
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Answered guest questions and promoted special products.
  • Memorized orders and maintained [Number]% accuracy in high-traffic times.

Education

Quitman High School
Quitman, TX
05-2024

Skills

  • Customer service
  • Work ethic and integrity
  • Time management skills
  • Team collaboration
  • Written and verbal communication
  • Conflict resolution
  • Attention to detail
  • Customer relations
  • Basic math
  • Honest and dependable
  • Empathy and patience

Timeline

Cashier

Kim's Convenience Stores
11.2024 - Current

Cashier

Fix N Feed
08.2022 - 03.2023

Server

Tasty Gator
12.2021 - 07.2022

Carhop Server

Sonics Drive In
02.2021 - 12.2021

Quitman High School

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