Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Hi, I’m

Victoria Mayes

Medical Assistant
Richmond,KY

Summary

Dedicated Registered Medical Assistant with a proven track record at Baptist Health Cardiology, excelling in patient care and medical assistance. Mastered first aid, ensuring safety and compassionate support, significantly enhancing patient experiences. Demonstrates exceptional organizational abilities and empathetic communication, fostering strong patient relationships and efficient clinic operations.

Overview

7
years of professional experience
1
Certification

Work History

Patti and Tom Hard

Private Caregiver
08.2022 - Current

Job overview

  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Administered medication as directed by physician.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Assisted clients with daily living activities for improved quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Baptist Health Cardiology

Registered Medical Assistant
10.2017 - Current

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
  • Promoted overall wellness within the community by participating in outreach programs that provided education on healthy lifestyles.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.

Education

Medquest
Lexington, KY

Associate Of Applied Science from Healthcare
04.2014

Skills

  • First aid and safety
  • Patient Care
  • Housekeeping Duties
  • Emotional Support
  • Meal Preparation
  • Empathy Display
  • Compassionate Caregiving
  • Behavior redirection
  • Organizational abilities
  • State regulations knowledge
  • Medication Administration
  • Daily living assistance
  • Special Needs Care
  • Patient Companionship
  • Medication and Appointment Reminders
  • Elderly Care
  • Compassionate Care
  • Supportive Companionship
  • Compassionate communication
  • Heavy Lifting

Accomplishments

Graduated top of class, member of AMT , certified in BLS and CPR

Affiliations

AMT

Certification

AMT/RMA , BLS AND CPR

  • RMA - Registered Medical Assistant
  • [Area of certification] Training - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

Timeline

Private Caregiver

Patti and Tom Hard
08.2022 - Current

Registered Medical Assistant

Baptist Health Cardiology
10.2017 - Current

Medquest

Associate Of Applied Science from Healthcare

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Victoria Mayes Medical Assistant